State of Oregon · 1 week ago
Public Benefits Specialist – Entry | Bilingual English/Spanish preferred
Salem, OR
Full-time
Onsite
Entry Level
$3,705/mo - $4,833/mo
2+ years expThe Oregon Department of Human Services is committed to promoting equity and diversity while empowering Oregonians to rise above poverty. As a Public Benefits Specialist – Entry, you will assist Oregonians in-person, by phone, or email to resolve questions and provide support with vital services through the Oregon Eligibility Partnership.
GovernmentRecyclingSustainabilityWaste Management
No H1B
Responsibilities
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department
Support the infrastructure of the office by supporting the day-to-day operation
Assist Oregonians in-person, by phone or email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs
Assisting Oregonians through a trauma informed lens
May include financial desk responsibilities
Providing support for the business functions within the office
Qualification
Required
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept
Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele
Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion
Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills
Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools
Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control
Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion
Preferred
Bilingual Preferred – English & Spanish
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
State of Oregon
Official LinkedIn page for the state of Oregon. Oregon is a state in the Pacific Northwest region of the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
U.S. Environmental Protection Agency
2023-10-23Grant· $0.5M
Leadership Team
William Wise
Chief Executive Officer
Kate Nass
Chief Financial Officer
Recent News
2025-05-04
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