Tower 23 IT ยท 12 hours ago
IT Support Technician
Encinitas, California, United States
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expTower 23 IT is seeking an IT Support Technician responsible for providing technical assistance and support to customers related to computer systems. The role involves troubleshooting issues, running diagnostic programs, and ensuring customer satisfaction through effective problem resolution.
Information Technology
Responsibilities
Develop and maintain knowledge of client networks
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person or over the phone
Ask questions to determine nature of problem
Install, modify and repair computer hardware and software
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Run diagnostic programs to resolve problems
Install computer peripherals for users
Train computer users
Implement the T23IT 'Company Way'
Implement best practices
Work with vCIO / Alignment Services to evaluate and recommend new software, hardware, or upgrades
Ensures client satisfaction
Ask about any other outstanding problems
Follow up with customers to ensure issue has been resolved
Perform any other tasks assigned
Qualification
Required
Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively
Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations
Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Experience: Two (2) plus years of experience in network / IT systems and troubleshooting steps
Computer Skills: Extensive proficiency with information technology regarding both hardware and software. In-depth knowledge of Microsoft server and desktop operating systems, specifically Server 2016+ and Windows 10, Microsoft 365, Networking, Security
Company
Tower 23 IT
Tower 23 IT specializes in IT Consulting, providing Managed IT Security Services and Cloud Services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase