ServiceLink · 14 hours ago
Senior Team Lead, Originations Title & Close
US-CA-Irvine
Full-time
Hybrid
Mid, Senior Level
2+ years expServiceLink, the unrivaled leader in the mortgage industry, is in search of a proven leader to fill the position of Senior Team Lead, Originations Title & Close. The role involves overseeing team performance, conducting training, maintaining vendor relationships, and managing daily operations to ensure quality and efficiency.
Asset ManagementFinancial ServicesInsurance
Responsibilities
Carry a reduced production pipeline
Serve as the primary contact within the team for all requests, issues and escalations
Conduct employee training sessions, as needed
Oversee and assist with recruiting new qualified vendors to be added into the database
Maintain professional relationships with vendors
Update county coverage area and fees, ranks, and turn times
Review performance and quality of vendors
Review and approve all time and attendance records
Escalate any employee relations concerns to direct Manager or higher for review and resolution
Work with your direct manager to facilitate the Annual Review process for your direct reports
Communicate with vendors regarding performance and quality
Assist with daily order management, as needed
Qualification
Required
Basic Excel knowledge
Prior title or closing experience, and/or prior supervisory experience
Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
Excellent customer service and communication skills
The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
Proficiency using ServiceLink operating systems and internal search engines
Serve as the primary contact within the team for all requests, issues and escalations
Maintain open communication with team members and management
Take responsibility for the team's accuracy, efficiency, timeliness, and completion of duties
Make suggestions to assist with building and maintaining morale
Identify and provide required training, i.e. one-on-one training, classes, and coaching for all team members
Research and resolve escalations and discrepancies
Maintain accurate records and logs
Remain knowledgeable on all client, vendor, and borrower requirements
Adhere to company policies and procedures
Maintain professional relationships with vendors
Assist vendors with using ServiceLink applications, such as EXOS
Monitor vendors for overall performance and counsel, as necessary
Meet production goals and quality standards as set by management
Assist with all team member daily functions, as needed
Perform all duties in a timely manner, including addressing all inquiries from clients, borrowers, agents, and internal staff
Perform all other duties as assigned
Preferred
High School diploma or equivalent preferred
2+ years' prior title or closing experience, and/or prior supervisory experience
Basic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required)
Detail oriented, efficient and organized
Must be able to work overtime if needed
Must be able to multi-task
Company
ServiceLink
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial.
1001-5000 employees
H1B Sponsorship
ServiceLink has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (13)
2023 (13)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Chris Azur
Chief Executive Officer
David Holland
Chief Financial Officer
Recent News
2025-12-13
HousingWire.com
2025-12-12
2025-11-28
Company data provided by crunchbase