Lobel Financial ยท 1 day ago
PC Tech / Help Desk
Anaheim,CA,US
Full-time
Onsite
Entry, Mid Level
2+ years expLobel Financial is a stable and profitable 40+ year financial services firm seeking a friendly and personable PC technician/Help Desk person. The role involves supporting 300+ users both onsite and remotely throughout the United States, ensuring excellent customer service and technical support.
Financial ServicesInsurance
Responsibilities
Service our companies' end-users
Support 300+ users (both onsite and remote workers) throughout the United States
Troubleshoot basic network printer issues
Install and support Microsoft 365 suite of apps
Create and maintain how-to documentation for common issues/resolutions
Research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Qualification
Required
Minimum 2+ years IT support experience in Helpdesk/Technical support environment
Experience with PC hardware including setups, repairs, upgrades, reinstallation of Windows PC's (Dell/HP PC experience preferred)
Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain
Scanning/cleanup of viruses, spyware and malware
Basic networking experience with DHCP, DNS, and using tools like 'ping' to troubleshoot basic connectivity problems
Ability to install and support Microsoft 365 suite of apps
end-user software applications (off-the-shelf and proprietary)
Ability to troubleshoot basic network printer issues
Preferred
Great customer service skills over the phone
Great verbal and written English communication skills
Desire to be helpful at all times to end-users and other IT staff
Above average multi-tasking skills and abilities
Neat in physical and dress appearance
Maintain professionalism at all times even if the end-user doesn't
Excellent troubleshooting and problem solving skills and abilities
Experience with creating and deploying PC images (Acronis, Ghost, etc)
Experience with remote support software (Screen Connect, RDP, VNC)
Experience with Helpdesk ticket tracking systems (Spiceworks, etc)
Ability to lift/move 50 pounds such as computers, printers, fax machines
Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions
Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus
Experience with supporting iPads & Mac is a plus
Company
Lobel Financial
LOBEL FINANCIAL is a financial services company specializing in non-prime automobile loan services.
501-1000 employees
H1B Sponsorship
Lobel Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (1)
2020 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase