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Commonpoint · 1 day ago

Administrative Assistant/Office Manager, Health & Wellness

New York, NY

Part-time

Onsite

Mid Level

$20/hr - $22/hr

3+ years exp

Commonpoint Queens is seeking an Administrative Assistant/Office Manager for their Health & Wellness Department. This role is responsible for overseeing administrative operations, ensuring client service delivery, and managing office systems and staff.

CommunitiesFitnessHealth CareNon Profit

Responsibilities

Serve as the primary administrative contact for the Health & Wellness Department Aquatics, Sports, Dance, and Personal Training programs, special events, and services

Deliver exceptional customer service in person, over the phone, and via email

Coordinate and process registrations for Aquatics, Sports, Dance, and Personal Training, and bookings for Room and Gymnasium rentals, seasonal programs, and summer/holiday camps/clinics (End of Summer Mini Camp)

Respond to inquiries and follow up with clients in a timely and professional manner

Maintain accurate records of participant data, attendance, payments, registrations, and refunds

Set up and maintain program registrations in Salesforce prior to each new seasonal session starting

Create and maintain class attendance sheets and internal tracking logs

Collaborate on marketing initiatives, including creating promotional flyers and updating the website

Assist with social media engagement to promote Health & Wellness programming, including creating flyers, posting on social platforms, and other marketing opportunities as needed

Oversee day-to-day front desk operations; ensure a welcoming and organized environment

Train, supervise, and evaluate administrative staff; implement corrective actions when needed

Maintain program registration system, Salesforce – Traction Rec

Manage and track refunds and credits

Maintain and track inventory for point of sale items, uniforms, swim caps, and dance tickets

Assist with special events, open houses, and community outreach initiatives

Oversee Room and Gymnasium rentals, including Catch Corner, contracts, scheduling, and payment processing

Support the Sr. Director of Health & Wellness and the Director of Aquatics with administrative and project-based tasks

Monitor program enrollment trends and provide reports to leadership

Coordinate, attend, and participate in regular staff meetings and planning sessions

Greet potential new members and give tours of the ground floor (gymnasium, pool, and Fitness Center)

Perform additional assignments as required to meet the evolving needs of the department

Qualification

Customer serviceOrganizational skillsLeadership experienceSalesforceData managementMultitaskingTraining staffLocal programmingCPR/First Aid certificationCommunication skillsAttention to detail

Required

Associate's or Bachelor's degree preferred; or equivalent combination of education and at least 3 years of administrative experience

Strong proficiency in computer systems, registration platforms, spreadsheets (Google), and office software

Demonstrated experience in customer service, administrative support, and data management

Excellent organizational skills, attention to detail, and ability to multitask effectively

Outstanding interpersonal and communication skills; able to work with diverse clients and staff

Leadership experience, including staff supervision, training, and performance management

CPR/First Aid certification or willingness to complete required training upon hire

Preferred

Familiarity with local Forest Hills youth dance, sports, and swim programming

Company

Commonpoint

Commonpoint is dedicated to sustaining and enhancing the quality of individual, family and communal life, through services to people of all ages, ability levels, stages of life and backgrounds.

Founded in 1954

Forest Hills, New York, USA

501-1000 employees