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Hilton · 2 days ago

Complex Senior Event Manager - Hilton San Francisco Union Square and Parc 55

Hilton San Francisco – Union Square333 O%27Farrell Street

Full-time

Onsite

Mid, Senior Level

$108K/yr - $118K/yr

2+ years exp

Hilton is a leading global hospitality company, and they are seeking a Complex Senior Event Manager at their San Francisco Union Square location. The role involves coordinating event documentation and ensuring high-level service throughout all phases of hotel events.

HospitalityLeisureResorts

Responsibilities

Organize, plan and prioritize your duties by developing plans and goals

Timely communication to internal and external clients via telephone, email, written documents or in person

Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations

Demonstrate knowledge of job systems, products, systems, and processes

Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts

Selling and influencing both internal and external clients

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution

Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed

Participate in customer site inspections and assist with the sales process as necessary

Other duties as necessary based on business needs

Regular attendance

Qualification

Hotel Event ManagementConference Service ExperienceProperty Management SystemsUpselling TechniquesClient Relationship ManagementCommunication SkillsProblem SolvingTeamworkAdaptability

Required

Minimum Years of Experience: two (2) years of Hotel Event Management or Conference Service experience

Big Box to Mid-Level hotel Size experience required

Comfortable working in a fast-paced environment, Understanding pick up reports, and Creating Beo's and Group resumes

Flexible Schedule

Preferred

Knowledge of the hotel property management systems (Delphi.fdc)

Benefits

Sales Incentive

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success.