COHO Creative ยท 1 day ago
Director of Client Success
United States
Full-time
Remote
Director/Executive
10+ years expCOHO Creative is a forward-thinking, design-driven agency that values innovation and collaboration. They are seeking a Senior Director of Client Success to lead client growth, mentor a team of Directors, and manage strategic client relationships, ensuring revenue expansion and exceptional client experiences.
AdvertisingBrand MarketingDigital MediaGraphic Design
Responsibilities
You'll recruit, manage, and mentor a team of 3-5 Directors, establishing clear performance expectations, growth targets, and development plans for each team member
You'll create a culture of strategic thinking, proactive relationship building, and revenue accountability
Through regular coaching, account reviews, and skill development, you'll elevate your team's ability to identify growth opportunities, navigate complex client organizations, and deliver exceptional client experiences
You'll also establish best practices, playbooks, and frameworks that enable consistent excellence across the team
While your Directors manage their own client portfolios, you'll provide strategic guidance on their most complex challenges, highest-priority opportunities, and key client escalations
You'll participate in major client presentations, strategic business reviews, and high-stakes negotiations, modeling consultative selling and strategic partnership
You'll also oversee portfolio health across the team, ensuring appropriate account planning, revenue forecasting, and risk management
You'll personally manage 1-3 of our largest, most strategically important client relationships
These accounts will typically represent significant revenue, have complex organizational structures, or offer substantial growth potential
You'll serve as the executive sponsor for these relationships, conducting C-suite level engagement, shaping multi-year strategic roadmaps, and identifying transformational partnership opportunities that extend beyond individual projects
You'll own the overall revenue growth strategy for our existing client portfolio, setting ambitious but achievable targets and ensuring your team has the tools, insights, and support to deliver
You'll analyze account performance, identify patterns and opportunities across the portfolio, and develop initiatives to accelerate growth
You'll also work closely with agency leadership to align client partnership strategies with overall business objectives and resource planning
You'll partner closely with our Program Management, Creative, Strategy, and New Business teams to ensure seamless client experiences and identify opportunities for operational improvement
You'll be a key voice in agency leadership discussions, advocating for client needs while balancing profitability and resource allocation
You'll also help shape our service offerings and capabilities based on client needs and market trends you're seeing across the portfolio
You'll stay ahead of CPG industry trends, packaging innovation, retail dynamics, and competitive landscape shifts
You'll translate this knowledge into actionable insights for your team and clients, positioning our agency as forward-thinking partners who understand where the market is heading
You'll represent the agency at industry events and client forums, building our reputation and expanding our network
Qualification
Required
10+ years of experience in client-facing roles within brand design, packaging design, advertising, or related creative services, with at least 3-5 years in people management
Proven track record of building and leading high-performing account management or client partnership teams
Deep expertise in the CPG industry, including comprehensive knowledge of packaging design, brand strategy, retail channels, and consumer behavior
Demonstrated success in growing major client accounts, with experience managing relationships at the executive level (VP, SVP, C-suite)
Strong coaching and mentoring abilities, with examples of developing talent and building team capabilities
Strategic business acumen, including experience with revenue planning, forecasting, resource allocation, and P&L management
Exceptional relationship-building skills with the ability to navigate complex client organizations and build consensus across stakeholders
Outstanding communication and presentation skills, equally comfortable coaching your team and presenting to client executives
Consultative approach with the ability to diagnose business challenges and connect creative solutions to measurable business outcomes
Leadership presence and executive maturity, with experience influencing at the senior leadership level both internally and with clients
Strong analytical skills with the ability to identify trends, forecast performance, and make data-informed decisions
Company
COHO Creative
COHO Creative is a design company that deals with innovation, design and brand strategy for businesses.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2025-03-05Acquired
Leadership Team
Greg Zimmer
PARTNER, CHIEF STRATEGY OFFICER
Ronald de Vlam
PARTNER, CHIEF INNOVATION OFFICER
Recent News
Seattle TechFlash
2025-05-28
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