Skydio · 3 days ago
Senior Operations Specialist - DFR
United States
Full-time
Remote
Senior Level
$130K/yr - $155K/yrSkydio is the leading US drone company and the world leader in autonomous flight, and they are seeking a Senior Operations Specialist - DFR to prepare customers for successful Drone as First Responder launches. This role involves coordinating the customer journey from pre-sales technical readiness through deployment and training, ensuring operational and administrative readiness for dock-based DFR operations.
Artificial Intelligence (AI)Drone ManagementDronesMachine LearningRobotics
Responsibilities
Partners with Sales and Solutions Engineering pre-contract to advise customers on DFR site feasibility, dock placement considerations, and launch requirements
Consults with customers on site readiness requirements including power, networking, mounting locations, airspace considerations, and environmental factors
Guides customers through regulatory and administrative readiness, including waiver requirements and operational approvals
Acts as the primary point of coordination from contract close through launch readiness
Owns the customer readiness timeline from contract execution through dock shipment, deployment, training, and launch
Ensures all prerequisites for deployment are completed prior to dock shipment, including site readiness verification and customer preparedness
Coordinates internally with Deployment Engineering to schedule dock installations and ensure on-site readiness
Ensures customer training is assigned, scheduled, and completed in alignment with deployment and launch plans
Confirms successful dock delivery, installation, and readiness for operational flight
Works closely with Customer Success to ensure a smooth handoff post-launch, with clear documentation of customer configuration and readiness status
Coordinates with Product, Engineering, and Operations teams to resolve readiness blockers and escalate risks as needed
Maintains alignment across Sales, Solutions Engineering, Deployment Engineering, and Customer Success throughout the launch process
Develops and maintains customer-specific DFR readiness plans and launch checklists
Tracks site readiness, deployment milestones, training completion, and launch criteria
Documents launch configurations, readiness outcomes, and key customer considerations to support scalability and post-launch success
Identifies patterns, risks, and best practices to continuously improve the DFR launch process
Qualification
Required
Demonstrated ability to manage complex, cross-functional initiatives with multiple stakeholders
Strong relationship-building skills
Highly organized with strong attention to detail; comfortable managing timelines, dependencies, and readiness checklists
Excellent written and verbal communication skills, with the ability to clearly summarize risks, status, and next steps
Willingness to travel up to 80%
Preferred
Experience working directly with public safety customers in a consultative, project-based, or operational role
Experience engaging with executive leadership (e.g., Chiefs, City leadership) is preferred
Benefits
Equity in the form of stock options
Comprehensive benefits packages
Paid vacation time
Sick leave
Holiday pay
401K savings plan
Company
Skydio
Skydio uses artificial intelligence to create flying drones that are used by consumer, enterprise, and government customers.
Founded in 2014
501-1000 employees
H1B Sponsorship
Skydio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (22)
2022 (12)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$740MKey Investors
Linse CapitalAndreessen HorowitzN47
2024-11-15Series E· $170M
2023-02-27Series E· $230M
2021-02-28Series D· $170M
Leadership Team
Adam Bry
Co-founder & CEO
Tom Moss
COO (2018-2020), CEO APAC (2020-2024), Chief Corp Dev (2024~)
Recent News
Accel.
2026-01-06
2025-12-17
Business Wire
2025-12-16
Company data provided by crunchbase