Alexion Pharmaceuticals, Inc. · 10 hours ago
Omnichannel Program Manager - Pharmaceutical Mfg.
Wilmington, Delaware, United States of America
Full-time
Hybrid
Senior Level
5+ years expAlexion Pharmaceuticals, Inc. is a global business focused on healthcare innovation. They are seeking an Omnichannel Program Manager to act as the single point of contact for delivery, manage demand intake processes, and facilitate cross-functional collaboration to ensure successful project delivery.
BiotechnologyHealth CareMedicalTherapeutics
Responsibilities
Single Point of Contact for Delivery and accountable for all demand that comes through their respective Omnichannel and Content Delivery team
Manage a clear and concise process for demand intake and maintains a backlog or forecast of upcoming work which may include new requirements, change requests, and defect fixes via standard GCO GCS work management tools (i.e., JIRA)
Drive discussions to understand level of effort associated with back-log items, prioritize which items require action, and ultimately define scope for delivery schedules (i.e., sprints) and timelines to deliver work
Facilitate and foster cross-functional collaboration to drive successful E2E delivery for demand that comes through respective delivery team
Understand how to best leverage team’s diverse skills and capable of coordinating requests and delivery plans with interdependent tasks
Leads daily calls to drive collaboration and clear emerging impediments blocking delivery
Run periodic planning and retrospective sessions that enable team to focus on continuous improvement in delivery ways of working
Maintain a high-level view into resource capacity to optimize output and minimize delivery risk and data dashboards that reflect productivity delivery team
Motivate delivery team through guidance, organization and skill development opportunities
Qualification
Required
Bachelor's Degree with minimum of 5 years of omnichannel relevant experience or 10 years of relevant omnichannel experience if no degree
Experience consisting of overseeing delivery associated with web, print/digital content and multi/omnichannel customer experiences
Experience overseeing multiple complex delivery projects in parallel – some of which have interdependencies across one another
Experience coordinating a multi-disciplinary team of on and offshore resources to deliver according to a common objective in Agile and Waterfall ways of working
Conceptual understanding on how marketing tools are leveraged to create customer engagement experiences
Experience in managing and maintaining JIRA or similar Work Management Tool to organized work for a cross-functional team
Preferred
Conceptual understanding of marketing technology ecosystems and how tools enable customer engagement
Experience in pharmaceutical or life sciences commercial operations
Familiarity with CRM platforms (e.g., Veeva, Salesforce) and marketing automation tools
Strong analytical skills for interpreting delivery metrics and optimizing processes
Demonstrated ability to lead change management and foster adoption of new ways of working
Company
Alexion Pharmaceuticals, Inc.
Alexion, AstraZeneca Rare Disease is focused on pioneering new possibilities for the rare disease community.
1001-5000 employees
H1B Sponsorship
Alexion Pharmaceuticals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (57)
2023 (51)
2022 (29)
2021 (27)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$5.8M2020-12-12Acquired
1999-02-12Post Ipo Equity· $5.8M
1996-02-29IPO
Leadership Team
Frederic Chereau
SVP, Strategy and Business Development
Imran Shakur
Director, IRT and Technology Lead
Recent News
bloomberglaw.com
2025-12-20
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