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NDBT (North Dallas Bank & Trust) · 7 hours ago

Banking Center Manager

US-TX-Dallas

Full-time

Onsite

Mid, Senior Level

4+ years exp

NDBT (North Dallas Bank & Trust) is a well-established bank with a strong community reputation, seeking a Banking Center Manager for their Dallas location. The role involves leading a sales team, ensuring exceptional customer service, overseeing daily operations, and driving performance metrics to enhance the banking center's success.

BankingFinancial Services

Culture & Values

Responsibilities

Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer

Support, develop, and guide a positive environment for employees

Directly manage banking center team, including career development, performance management and recognition

Champion operational excellence for the center

Oversee sales, service, operational controls, financial and compliance standards, and overall performance of the center

Manage day-to-day sales efforts in the banking center, including frequent, active coaching sessions with relationship bankers and universal bankers

Motivate and encourage employees to meet and exceed monthly sales goals; market bank products and services and ensure employees have appropriate knowledge levels of bank offerings

Deliver on sales volumes and revenue targets in center, improving revenue and expenses while growing the banking center

Exceed customer expectations and ensure center team delivers outstanding service levels with every customer interaction

Lead, develop, and foster a customer focused culture

Participate in sales calls with business, wealth, and commercial partners

Improve digital adoption of customers by setting up self-service options to access their accounts for access 24 hours a day/7 days a week

Set clear objectives for the center and for each employee, and monitor progress and track results

Communicate center priorities throughout the day

Develop and maintain effective partnerships with other lines of business, such as Human Resources, Treasury, Wealth Management, Lenders, Mortgage, Deposit Operations, Compliance, and banking staff

Facilitate morning huddles, sales meetings, and monthly staff meetings

Ensure that the center team complies with policies, procedures, regulatory banking requirements, state and federal laws

Demonstrate leadership capacity and leadership courage

Demonstrate strong initiative in role

Lead and model NDBT mission statement

Manages one or two subordinate supervisors who supervise a total of 4-10 employees in the Banking Center

Responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws

Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualification

Sales managementBanking operationsLeadership experienceP&L understandingCoachingMentoringCustomer serviceCommunity involvementProblem-solvingAdaptability

Required

Two years of management experience preferred, Retail Banking highly preferred

Four to ten years related experience and/or training in banking

Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results

Ability to understand and interpret a P&L

Superb probing, analytical, problem-solving and decision making abilities

Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements

Knowledge and interest in connecting customers to available products and technology

Strong community involvement and/or experience building partnerships with local businesses and organizations

Ability to plan and manage staffing to meet changing banking center and customer needs

Adaptability, flexibility, and ability to work banking center hours, including weekends and some evenings

Company

NDBT (North Dallas Bank & Trust)

Since 1961, NDBT has been dedicated to serving our customers and communities by delivering authentic banking solutions for small businesses, entrepreneurs and goal-oriented individuals throughout North Texas.

Founded in 1961

Dallas, Texas, USA

51-200 employees