denova collaborative health ยท 9 hours ago
Customer Service Representative
Hybrid Remote, Phoenix, Arizona
Full-time
Hybrid
Entry Level
1+ years expDenova Collaborative Health is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. They are seeking a Customer Service Representative to be the first point of contact for all incoming communications, ensuring a positive experience for every caller while managing scheduling and patient information in a high-volume call center environment.
Health CareMedicalWellness
Responsibilities
Answer incoming and outgoing calls for scheduling new and existing patient services in a high-volume call center environment
Manage multiple web-based systems to assess patient eligibility, explain insurance costs, and ensure accurate data entry
Maintain strict adherence to HIPAA guidelines while handling confidential patient information
Achieve key performance indicators such as call adherence, capacity, and attendance standards
Conduct and document confirmation calls 48 and 24 hours prior to appointments
Collect and update all pertinent demographic information, insurance information, and medical information
Collaborate with team members to enhance service delivery and resolve operational issues
Other duties and special projects as assigned
Qualification
Required
High school diploma or GED required
Minimum of one year of customer service experience in a call center, preferably with a focus on patient care and insurance
Excellent communication, organizational, and strong customer service skills required
Proficiency in electronic clinical documentation and scheduling systems
Exceptional attention to detail and advanced critical thinking abilities
Strong problem-solving and conflict resolution skills
Accurate data entry skills with the ability to manage multiple tasks and projects simultaneously
HIPAA compliant
Preferred
bilingual in English and Spanish preferred
Benefits
Comprehensive low-cost medical, dental, and vision insurance.
Generous retirement plan with a 3% company match.
Secure your future with both long and short-term disability options
Enjoy holiday pay, PTO, and life insurance benefits.
Protect your future with long and short-term disability options.
We offer an employee wellness program and fantastic discounts for all Denova team members.
Company
denova collaborative health
Denova Collaborative Health provides virtual medical care, addiction treatment, and employee health program services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Graham Johnson
Chief Executive Officer
George Orras, PhD, MBA, LCSW
Chief Clinical Officer
Recent News
2025-10-23
Phoenix Business Journal
2025-03-01
Company data provided by crunchbase