S&K Technologies, Inc. ยท 3 hours ago
IT Helpdesk Specialist I
WA, Bremerton, WA, US
Full-time
Onsite
Entry Level
$25.30/hr - $27/hr
2+ years expS&K Technologies, Inc. is seeking an IT Helpdesk Specialist I to provide helpdesk and end-user computing support for a Government Client. The role involves assisting users with hardware and software issues, troubleshooting desktop environments, and maintaining support documentation.
Information TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide tier-1 and tier-2 IT support for incoming communications from PSNS & IMF users (calls, emails, voicemail, and tickets)
Helpdesk technician will be the initial customer point of contact to log and resolve end-user problems
Provide quality desktop support to end users, including support for hardware, printing, applications, and training in a networked environment with minimum end user interruption
Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support
Provide help desk support for troubleshooting workstations, networks, software applications, telephony, printer and other technologies for customers, responding in a timely manner
Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues
Identify, troubleshoot, research, support and resolve customer IT issues
Escalate issues to appropriate technical personnel when necessary
Assure that all support issues are handled quickly, completely and are fully documented
Maintain the integrity of the desktop computers through upgrades, support, and new technology
Maintain accurate records of all support requests
Assist with troubleshooting network issues as needed
Assist in the development/updating of procedures and policies that define acceptable and effective use of the desktop environment
Perform end-user and technical training in supported applications
Assist in the development of desktop security measures that provide automated compliance with Government Client policies
Suggest process improvements through the proper chain of command
Be the primary interface to the Government Client user community from within the IT organization
Respond to all desktop support, deployment, and user education requests in a professional and timely fashion
Contractor is not excluded from providing labor in support of other Task Areas as required, if it is deemed to be in the best interests of the Program
Must perform other duties as assigned at the discretion of management on a temporary or extended basis
Qualification
Required
High School Diploma/GED
Minimum two (2) years of experience with all Microsoft Windows operating systems is required
A minimum of two (2) years of experience with Microsoft products (MS Office Suite) is required
CompTIA Certification required: A+, Network +, Security +, or higher
The ability to obtain and maintain Secret security clearance
Experience using a web-based IT Service Management ticketing system
Strong incident and problem management skills including identification and escalation of system issues
Experience troubleshooting IT problems and issues identified by customers and implement corrective actions quickly
Excellent verbal and written communication skills
Ability to work independently as well as collaboratively
Strong customer service orientation
Ability to effectively prioritize and execute tasks in a high-pressure environment
Preferred
Associate degree in an IT related field is desired
A minimum of two (2) years of IT Support/Help Desk experience is desired
A minimum of two (2) years of Customer Service experience is desired
Experience working on the NMCI network is desired
Company
S&K Technologies, Inc.
S&K Technologies, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Cottet
Chief Executive Officer
Recent News
Business Wire
2025-07-02
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