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Element Critical · 8 hours ago

Operations Technician

Austin, Texas, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Element Critical is a company that provides hybrid infrastructure solutions through its data center facilities across the country. They are seeking an Operations Technician to perform various responsibilities related to site security, service order installation, and network circuit troubleshooting, while also maintaining accurate records and responding to customer requests.

Information ServicesInformation TechnologySoftware

Responsibilities

Perform Site Security functions, including visitor site access check in, badge processing and reconciliation, and access control system enrollment

Process Site Access Request NetSuite cases

Complete service order installation and network circuit troubleshooting

Perform installation of cage, cabinets, containment systems, ladder rack, and fiber tray

Perform installation, termination, testing and labeling of cross connects including copper, COAX, and fiber

Perform remote hands services for clients including hardware installation, power strips, rails, cable management and client equipment reboot

Maintain physical security and access reports for annual Compliance certification

Troubleshoot and resolve security access control device failure

In the event of a telecommunications or network failure, the Operations Technician will assist the Service Desk and NETENG/IT in resolution and documentation

Process Shipping and Receiving NetSuite cases

Handle package deliveries, document chain of custody and alert Site or Delivery Manager of deliveries

Monitor NetSuite case queues, dispatch and acknowledge customer requests

Monitor and acknowledge BMS and NMS alerts, create NetSuite cases for critical alarms

Create customer communication maintenance and event notifications

Track maintenance notification life cycle with timely response to In Progress and Completion customer notifications

Handle the expedient resolution of all escalations and emergency response

Report status through ticketing system, shift reports and

Maintain accurate records and document all problems including site computerized facility record databases and service order systems

Qualification

Data Center OperationsElectrical Power DistributionHVAC SystemsSecurity Systems KnowledgeMS ExcelVerbal CommunicationWritten CommunicationProblem-Solving

Required

High School diploma or equivalent and 2 – 5 years Data Center Operations experience

Ability to work independently with minimal guidance

Knowledge of data center electrical power generation and distribution, mechanical support equipment, HVAC, UPS, fire detection and suppression, building management and security systems

Knowledge of data center, security system and command center monitoring applications

Proficient in MS Excel, Word, and Outlook

Good verbal and written communication

Possess the ability and desire to learn and take on additional responsibilities