Apply on Employer Site

Cayaba Care · 13 hours ago

Chief Operating Officer

United States

Full-time

Remote

Director/Executive

$275K/yr - $300K/yr

Cayaba Care is dedicated to improving maternal health outcomes and is seeking a Chief Operating Officer (COO) to enhance operational efficiency and support multi-market expansion. The COO will oversee day-to-day operations, manage the Care Operations and Care Delivery teams, and drive execution of strategic priorities to ensure quality care and support for expectant mothers.

Health CareHospitalService Industry

Responsibilities

Owning the Operating System (cadence, KPIs, accountability)

Establish quarterly goal setting, KPI ownership, and a consistent execution rhythm (weekly business reviews, SLT check-ins, escalation paths)

Build and maintain dashboards that connect enrollment and engagement to capacity, delivery performance, client reporting, and renewals

Drive “on-track / at-risk” management routines with rapid issue resolution and clear decision rights

Care Delivery & Implementation Excellence (time-to-revenue, readiness, repeatability)

Operationalize a repeatable delivery and implementation playbook that reduces time-to-revenue and improves launch predictability

Ensure cross-functional readiness for new plan and market launches (staffing, training, tooling, reporting, compliance)

Build a scalable implementation function (or strengthen it) as contract volume and complexity increase

Partner with Product and Technology to maintain operational excellence

Scale Multi-Market Operations & Delivery

Lead execution of market scaling, ensuring operational readiness and consistent performance

Implement disciplined capacity planning to support rapid growth while protecting care quality and member experience

Standardize playbooks and operating procedures across markets; ensure learnings are codified and reused

Customer Success, Renewals & Outcomes/ROI Reporting

Strengthen the operating backbone for payer reporting and customer success, improving renewal and expansion performance

Partner with analytics and product to advance outcomes reporting and ROI narratives that matter to plans (quality, utilization, cost impact)

Create consistent executive-level client performance reviews and action plans

Field Org Design, Leadership Development & Culture

Partner with HR to clarify field/market operating org structure, decision rights, and accountability across teams; remove bottlenecks and overlapping ownership

Hire, coach, and develop an operations leadership bench; build a high-performance, low-ego execution culture

Lead change management and communication practices that improve alignment and reduce organizational drag

Operating Plan & Resource Stewardship with Finance

Partner with Finance on annual plan, staffing and capacity models, and unit economics; ensure the operating plan is executable

Drive operational efficiency and cost discipline while maintaining quality and member experience

Build systems for forecasting, scenario planning, and resource reallocation as conditions change

Qualification

Senior operations leadershipKPI systems installationMulti-site operations scalingPeople leadershipHealthcare services experienceCross-functional executionOperational excellenceEmpathic leadershipAgile mindsetCommunicator

Required

A track record of senior operations leadership, ideally in early-stage tech-enabled healthcare services or similarly complex, human-delivered services

Demonstrated success installing operating cadence, KPI systems, and cross-functional execution discipline in a scaling organization

Robust experience scaling multi-site or multi-market operations while maintaining quality and customer satisfaction

Strong people leadership and organizational design capability; experience building leaders and clarifying accountability

Comfort partnering deeply with product, data, and engineering teams to operationalize tooling and reporting improvements

High integrity and empathic approach to leadership and management

Mission-driven and values-aligned; committed to improving maternal outcomes and member experience

Low-ego, high-ownership operator who drives clarity and execution without creating friction

Agile, structured, decisive, and calm under pressure; excellent written and verbal communicator

Builder mindset: enjoys creating systems, playbooks, and teams in an ambiguous, fast-changing environment

Benefits

Recharge with annual paid holidays off.

Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.

Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.

Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.

Dental Insurance: Coverage for preventive care, as well as basic and major procedures.

Vision Insurance: Coverage for routine eye exams and eyeglasses.

Life Insurance: Financial protection for your beneficiaries.

Disability Insurance: Short-term and long-term coverage in case of illness or injury.

401(k) Retirement Plan: Opportunity to save for the future.