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Esperanza Immigrant Rights Project · 2 days ago

Client Resources Coordinator III

Los Angeles, CA, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Esperanza Immigrant Rights Project is part of Catholic Charities of Los Angeles, Inc., one of the largest human services providers in California. They are seeking a Client Resources Coordinator III to provide leadership to other coordinators, handle complex cases, and assist clients through counseling, advocacy, and guidance.

LegalNon Profit

Responsibilities

Assesses clients’ needs and helps them address and achieve their identified goals

Develops problem solving relationship with clients. Assesses and identifies needs and abilities of clients

Develops plans to fulfill assessment goals

Works with other agencies to ensure clients receive all needed services

Links clients to existing Agency and community resources, including advocacy

Records client-related information

Compiles monthly statistics of services provided

Monitors cases and plans for re-assessment

Maintains confidentiality of client information and records

Participates in good cause and conciliation procedures

Displays sensitivity to the client population’s cultural and socioeconomic characteristics

Represents the program/Agency or client at administrative hearings. May supervise one or more staff members

Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission

Performs related duties as required

Qualification

Counseling techniquesBilingual English/SpanishAssessment techniquesRecord keepingPublic relationsSensitivityTactIndependent judgmentGroup presentation skills

Required

bachelor's degree required

Three to five years of related experience

Bilingual English/Spanish written and verbal required

Counseling and assessment techniques

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings

Handle public contact and relations effectively

Maintain accurate and orderly records

Display sensitivity, tact, and responsiveness in various situations and needs

Maintain a high level of confidentiality

Use independent judgment and initiative