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AutoAlert · 1 day ago

Account Manager-Florida $70,000 to $82,000 base + Commission Opportunity, Must Reside in Florida Area.

Tampa, FL

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $82K/yr

5+ years exp

AutoAlert is a leading provider in the automotive software space, focusing on enhancing customer relationships through their innovative Customer Experience Management platform. The Account Manager role involves client retention and success, requiring proactive engagement with dealership partners to maximize the utilization of AutoAlert's services.

AutomotiveCRMData MiningMarketplaceSalesSoftware

Responsibilities

Assume lead point of contact for dealership once dealership has launched

Travel as necessary to maintain in-store dealership presence

Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more

Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert

Consult and strategize with client leadership on a monthly basis

Enhance client knowledge and usage of the AutoAlert programs

Hold dealerships accountable for utilizations

Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained

Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert’s established policies and procedures

Provide best practices and troubleshooting suggestions

Educate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for training

Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail

Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals

Assist Accounting team with billing inquiries, invoicing, and accounts receivable

Partner with Training team in completing training sessions as needed

Other duties as assigned

Qualification

Automotive experienceCustomer service experienceSoftware literacyMarket knowledgeCommunication skillsProblem-solving skillsTeam collaboration

Required

Must reside in the Florida Region

Travel Required – Up to 75% for In-Store Dealer Visits

Assume lead point of contact for dealership once dealership has launched

Travel as necessary to maintain in-store dealership presence

Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more

Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert

Consult and strategize with client leadership on a monthly basis

Enhance client knowledge and usage of the AutoAlert programs

Hold dealerships accountable for utilizations

Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained

Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert's established policies and procedures

Provide best practices and troubleshooting suggestions

Educate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for training

Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail

Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals

Assist Accounting team with billing inquiries, invoicing, and accounts receivable

Partner with Training team in completing training sessions as needed

Other duties as assigned

Preferred

Bachelor's degree preferred

Minimum 5+ years of high-level automotive experience preferred

Customer service/support experience preferred

Strong computer software literacy

Knowledge of market and competition

Consistent track record of achieving personal and team goals

Ability to grow business in a strategic manner including communication generation

Demonstrated ability to engage customers across platforms (video, email, webinar, etc.), maintaining a high standard of confidentiality, organization, and documentation

Ability to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem solving and results

Adapt in a positive manner to changing priorities and remain calm in a fast-paced environment

Excellent customer-facing soft skills to interact with internal and external customers