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Chase · 1 month ago

Quality Associate II - Full Population Monitoring Development

3415 Vision Dr, Columbus, OH, 43219, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

JPMorgan Chase & Co. is a global leader in financial services, and they are seeking a Quality Associate II to enhance their control environment through comprehensive quality testing frameworks. This role involves designing and implementing data analytics solutions and managing reporting processes to provide insights to senior management.

BankingFinancial Services

Responsibilities

Develop end-to-end full-population monitoring tests utilizing Data and Analytics and intelligent solutions in collaboration with operations, compliance, risk, and control stakeholders, ensuring comprehensive coverage and alignment with business objectives

Design and execute critical quality tests by isolating relevant populations leveraging data and analytics and business rules to validate controls and identify at-risk accounts/transactions

Handle highly confidential information with the utmost professionalism and integrity, adhering to JPMorgan Chase privacy and security standards

Proactively analyze data to identify emerging themes, trends, and performance opportunities, applying an end-to-end mindset to drive continuous improvement

Prepare and deliver management reporting, offering clear insights and updates on test results, key performance metrics, and remediation plans

Demonstrate a sense of urgency when responding to escalated issues, rapidly shifting priorities, and adverse performance indicators to maintain program effectiveness

Prioritize strategic initiatives, reporting commitments, and key deliverables to support organizational goals and regulatory requirements

Qualification

Data analyticsQuality testing methodologiesSASPythonSQLStatistical samplingReporting automationMicrosoft OfficeCommunicationProblem-solvingConflict resolution

Required

Proficiency in SAS, Alteryx, Python, Java, SQL, Oracle, or comparable software for data manipulation, analysis, and automation

Bachelor's degree or equivalent experience in financial services, providing a strong foundation in industry dynamics and control frameworks

Minimum of five years of experience in data analytics and development, with a primary focus on quality testing methodologies and continuous monitoring

Proficiency in data analytics, reporting techniques, reporting automation, statistical sampling methodologies, and intelligent solutions to generate accurate, actionable insights

Advanced skills in Microsoft Office products (Excel, PowerPoint, Access) to support complex data analysis and executive-level presentations

Excellent written and verbal communication skills to translate technical findings into clear, concise recommendations for diverse stakeholders

Proven ability to deliver results in a high-pressure environment with rapidly shifting priorities and tight deadlines

Strong problem-solving and conflict resolution skills to navigate complex issues and implement effective corrective actions

Preferred

Working knowledge of Auto, Card and Overdraft Collections databases for data analysis and monitoring

Experience with Webstats and/or ACES to enhance efficiency in quality testing processes

Certification in Six Sigma, Lean, or other process improvement methodologies to drive operational excellence

Expertise in regulatory mandates and firm-level Intelligent Solutions/Quality Assurance standards, driving development of compliant testing frameworks

Proven ability to influence and drive change across diverse teams and stakeholders to embed quality practices organization-wide