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Omega Systems · 7 hours ago

Field Services Engineer

Westchester County, NY

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

3+ years exp

Omega Systems is seeking a Field Service Engineer to provide technical support for customer environments hosted both at Omega and on client premises. This role includes deploying laptops and desktop equipment, performing ongoing maintenance, and troubleshooting issues at client locations.

Cloud ManagementConsultingCyber SecurityInformation Technology

Hiring Manager

Deirdre Reid - Lynch

Responsibilities

Troubleshoot and repair PC, laptop and printer hardware related problems

Troubleshoot and repair software related problems

Troubleshoot and repair network related problems

Administer and maintain Microsoft Windows Server installations

Administer and maintain Network equipment

Communicate with customers on recommended problem resolutions

Generate reports and status updates on customer IT infrastructure

Work with Omega team on project design to improve Customer environment and processes

Document problems and associated resolutions in Omega Systems ticketing systems

Recommend new products and services in order to maintain or increase overall stability and performance of customer’s environment

Work directly with Omega Service Desk and Omega Data Center team to resolve escalated issues

Maintain certifications specific to job requirements as outlined by Omega Systems

Ability to lift and transport objects weighing up to 50lbs

Provide consultative services to customers to determine specifications related to hardware, software or information systems

Design and develop computer systems based on customer requirements

Provide analysis of these computer systems to make sure customer requirements are met

Provide ongoing analysis of customer processes and procedures to determine areas for technical innovation or improvements

Document computer systems and customer environments in order to provide ongoing support and improvements

Provide timely, resolution to technical support issues while following company standards

Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner

Identify and resolve incidents within agreed SLAs, policies and procedures

Monitor incident trends and identify recurring incidents for resolution

Ensure that all relevant incidents are linked to an appropriate problem

Install and maintain desktops, laptops and other related hardware and software

Use advanced tools and technical knowledge to remediate customer problems and conduct scheduled installs

Troubleshoot and correct defects in existing hardware and software systems

Responsible for installation, testing, troubleshooting and repair of desktops, laptops and network equipment

Responsible for installation and support of customer specific software applications

Qualification

Microsoft applicationsActive DirectoryNetwork troubleshootingManaged IT ServicesDesktop supportCustomer serviceMulti-taskingProblem-solvingInterpersonal communicationTime-management