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MindSource · 2 months ago

ServiceNow Program Manager - NYC

New York, NY

Full-time

Hybrid

Senior Level

MindSource is a company seeking a Technical Program Manager specializing in ServiceNow. This role involves defining, planning, and executing strategic programs on the ServiceNow platform while managing cross-functional teams and ensuring alignment with enterprise technology strategy.

Information ServicesInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Define program scope, objectives, and success criteria in collaboration with business and IT leadership

Develop and manage comprehensive program plans, roadmaps, and timelines for multiple, simultaneous, and interdependent ServiceNow projects

Ensure all projects within the program align with the overarching enterprise technology strategy and business priorities

Lead and manage the entire program lifecycle from initiation through deployment and post-go-live transition

Coordinate efforts across cross-functional teams, including engineering, product, architecture, business process owners, and external vendors

Drive adherence to the Software Development Lifecycle (SDLC) and Agile methodologies (Scrum/Kanban) in the context of ServiceNow development and configuration

Manage inter-program and inter-project dependencies, ensuring seamless integration and release management across the platform

Proactively identify, assess, and mitigate technical, operational, and organizational risks across the program

Define and implement an effective program governance model, including regular steering committee meetings and change control processes

Resolve high-impact program impediments and technical roadblocks that affect timely delivery

Serve as the primary communication bridge, providing transparent, clear, and concise updates on program status, health, and financials to executive stakeholders and technical teams

Create and maintain program documentation artifacts, including charters, RACI matrices, risk registers, and status reports

Drive operational readiness, including knowledge transfer, support documentation, and coordination with production support teams (L3/L4)

Act as a Subject Matter Expert (SME) on the ServiceNow platform and its applications (e.g., ITSM, CSM, HRSD), understanding technical feasibility and platform best practices

Partner with ServiceNow Architects to validate solution designs, ensuring they are scalable, maintainable, and adhere to industry standards and the Now Create methodology

Advocate for continuous improvement in ServiceNow delivery processes and platform utilization

Qualification

ServiceNow platform expertiseProgram managementAgile methodologiesSDLC adherenceRisk managementCommunication skillsLeadership skills

Required

Blend of technical expertise and deep knowledge of the ServiceNow ecosystem

Exceptional program management, communication, and leadership skills