RealWork · 1 day ago
Activation Specialist
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expRealWork is a team of builders and problem-solvers based in Austin, Texas, dedicated to helping home service professionals enhance their online presence. The Activation Specialist will serve as a dedicated point of contact for new customers, guiding them through onboarding and ensuring their success in using the RealWork platform.
Software
Responsibilities
Act as the primary point of contact for new customers during their 90-day onboarding period
Deliver personalized training sessions and walkthroughs of the RealWork platform
Educate customers on best practices for using RealWork to:
+ Expand their online presence
+ Reach new customers
+ Increase business and improve their bottom line
Develop a deep understanding of each customer’s goals to provide relevant and strategic recommendations
Proactively monitor customer engagement and adoption, offering support and encouragement to drive platform usage
Troubleshoot issues and coordinate with internal teams to ensure timely resolutions
Document customer interactions and feedback to inform continuous improvement
Work collaboratively with Sales and Product teams to deliver a seamless customer experience
Help drive customer renewals and long-term engagement through effective onboarding
Display a positive can-do attitude and demonstrate a commitment to delivering fantastic customer service
Gain a broad knowledge of our products to answer a wide variety of customer questions
Use excellent communication skills to establish a conversational rapport and quickly determine customer needs
Qualification
Required
A genuine enthusiasm for helping customers succeed, especially through phone-based support and training
2+ years of experience in customer success, account management, or sales, with a strong focus on phone-based interactions
Exceptional communication skills, both verbal and written, with the ability to clearly explain complex concepts in a friendly and accessible way
Highly organized, detail-oriented, and capable of managing multiple tasks and priorities simultaneously
Quick to learn new technologies and adaptable in fast-paced environments; able to assess situations and identify efficient, effective solutions
A strong team player who thrives in collaborative environments and is committed to shared goals
Preferred
Experience managing a high volume of customer interactions across phone, email, and text channels
Benefits
Excellent Health, Dental, Vision and Parental Benefits
Regular team outings & events
Flexible PTO
401(k)
Company
RealWork
We believe both customers and businesses thrive off referrals, and your work should speak for you.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.5MKey Investors
LiveOak Ventures
2021-09-09Seed· $2.5M
Leadership Team
Pierce Birkhold
Sales & Co-Founder
Rustin Fincke
Co-Founder / Chief Operations Officer
Recent News
Google Patent
2025-02-10
Built In Austin
2024-04-08
Built In Austin
2024-04-08
Company data provided by crunchbase