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GAINSCO · 19 hours ago

Claims Representative- Fast Lane

Richardson, Texas, United States

Full-time

Hybrid

New Grad, Entry Level

GAINSCO is a company that values driven and enthusiastic individuals, fostering a culture of recognition and growth. They are seeking a Bilingual Claims Representative to develop skills in investigating, evaluating, negotiating, and resolving claims while providing exceptional customer service.

Auto Insurance

No H1B

Responsibilities

Learns insurance terminology, knowledge and skills required to document and begin processing claims

Learns initial claims processing from the first notice of loss

Learns the fundamentals of proper claims handling practices, including how to resolve coverage issues and determining liability through the investigation process

Learn how to set vehicle inspections and assist in managing the repair process

Uses GAINSCO claims systems and other technologies to document reports of loss and transfer claims as necessary for resolution

Serves as the first point of contact for claims resulting from accidents involving GAINSCO policyholders

Provides exceptional customer service while obtaining detailed information regarding the facts of loss

Answers general claims related questions from customers and agents regarding losses

Qualification

Adjuster LicenseBilingual (English/Spanish)Customer ServiceClaims PracticesCommunication SkillsTime Management

Required

High School Diploma or Equivalent

An active Adjuster License will be required to comply with state and GAINSCO requirements

12 weeks of training

Demonstrated success in customer service capacity

Comfortable working in a fast-paced, high-volume call center

Ability to learn and apply claims practices

Excellent verbal, written communication and listening skills

Ability to manage time while prioritizing multiple tasks

Have an aptitude for providing information in a clear, concise manner with an appropriate level of detail, empathy, and professionalism

Preferred

Bilingual (English/Spanish)

Benefits

Medical & dental

Vision insurance

Life insurance

Short-term and long-term disability insurance

Parental Leave Policy

401K + Company Match

PTO Plan + Paid Company determined Holidays

Company

GAINSCO

GAINSCO Auto Insurance® is a property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance.

Founded in 1978