Ledgent Technology ยท 20 hours ago
IT Help Desk Technician
Louisville, CO
Full-time
Onsite
Entry Level
$26/hr - $28/hr
1+ years expLedgent Technology is seeking a detail-oriented IT Help Desk Technician to provide first-level technical support and ensure smooth operation of computer systems and networks. This role offers a consistent Monday-Friday schedule, opportunities for overtime, and potential for long-term growth.
Staffing & Recruiting
Hiring Manager
Alex Wainstein
Responsibilities
Deliver front-line technical assistance via email, chat, ticketing systems, and in-person support
Diagnose and resolve hardware, software, and connectivity issues
Configure and deploy computers, peripherals, and user accounts for new hires
Assist with onboarding by setting up logins and providing basic software guidance
Maintain and troubleshoot printers, scanners, and related equipment
Run diagnostic tools to identify and fix system problems promptly
Support IT projects, updates, and documentation initiatives
Help maintain LAN/WAN connectivity and resolve network issues
Provide basic ERP system support under senior IT guidance
Ensure clear communication and excellent customer service for all users
Qualification
Preferred
Associate's or Bachelor's degree in an IT-related field
1-2 years of experience in technical support or help desk roles
Working knowledge of Windows and macOS environments
Familiarity with Microsoft 365 and networking fundamentals
Experience with ticketing systems; ERP exposure is a plus (NetSuite preferred)
Strong problem-solving skills, attention to detail, and ability to multitask
Excellent communication and customer service abilities
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase