Atlantic Union Bank · 3 months ago
Supervisor, Loan Operations (Syndications/Participations) (Hybrid--Richmond, Columbia, MD or Danville)
Glen Allen, Virginia, United States
Full-time
Hybrid
Senior Level
$28.69/hr - $47.85/hr
5+ years expAtlantic Union Bank is seeking a Supervisor of Loan Operations to manage day-to-day tasks associated with various loan processes. This role involves providing leadership, training, and support to ensure efficient workflow and exceptional service to customers.
BankingFinancial ServicesWealth Management
Responsibilities
Provide exemplary leadership and people management practices to ensure teammates are providing exceptional service to internal and external customers
Assist with teammate training and motivation to achieve production goals
Demonstrate team-building skills by example
Provides support for problem solving, process improvement, and skill development
Prepare teammates to answer and assist internal and external customers and serve as a resource for escalated customer issues and questions
Assist with the development and enhancement of procedures
Assist with personnel instruction regarding policies and procedures, ensuring teammates are informed of changes
Conduct quality assurance audits to ensure departmental procedures are achieving the desired results
Attend required meetings and functions as needed
Participate in project activities as needed
Collaborate with other Supervisors to ensure partnerships between functional teams
Participate in the production tasks performed within the Loan Operations team
Validate teammate activities to ensure work is performed timely, completely, accurately, and in compliance with regulations and defined policies and procedures
Report teammate performance issues to the Manager – Loan Operations and participate in performance development plans
Manage employee scheduling and approve time cards
Other duties as assigned
Qualification
Required
Undergraduate Degree Preferred or Equivalent Required
Minimum of 5 years of business loan processing and document preparation experience
Minimum of 5 years of supervisory or management experience
Proficiency with MS Office programs
High level of accuracy and great attention to detail
Ability to build and maintain relationships with internal and external customers
Possess extensive and current knowledge of all operational duties and procedures, with proven ability to explain the purpose behind the process
Ability to organize work load
Excellent customer service skills
Excellent oral and written communication skills
Detail oriented and quality focused
Proven problem solving and decision-making abilities; able to think analytically
Able to handle multiple tasks
Ability to influence, persuade and motivate
In depth knowledge of loan operations, products and documentation
Intermediate knowledge of Regulatory, Legal and Enterprise Policy monitoring, managing and mitigation
Benefits
Comprehensive benefits package
Incentive compensation plan
Discretionary profit sharing bonus program
Company
Atlantic Union Bank
Atlantic Union Bank is a financial company that provides wealth management, private banking, and advisory products and services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$402.5M2024-10-21Post Ipo Equity· $402.5M
1993-10-08IPO
Leadership Team
Jule Kreyling
President and CEO
Jon Bridges
SVP, Mortgage Chief Operating Officer
Recent News
Maryland Daily Record
2026-01-03
2025-12-05
Company data provided by crunchbase