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Orthoscan Inc. · 9 hours ago

Service Coordinator (Hybrid Remote)

Scottsdale, AZ

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional to join their team as a full-time Service Coordinator. The role involves providing exceptional customer service, coordinating service dispatch calls, and maintaining logs for installations and Return Authorizations.

BiotechnologyCustomer Service

Responsibilities

Continually provide exceptional customer service to both customers and internal stakeholders

Coordinates service dispatch calls, obtains purchase orders, complete forms for parts to be shipped by A/R

Serves as a liaison for Service to Sales and Accounting Departments

Logs customer concerns using standard processes and within regulatory guidelines and serves as a liaison for service to all departments

Work with Sales Coordinator to schedule installations both Domestically and Internationally

Updates dispatch logs including the closing of Service calls on a daily basis

Track Return Authorization (RA’S). Creates, closes and sends the appropriate documentation to customers for return parts

Schedules incoming Service requests with appropriate Service team members

Responsible for part ordering for customer orders

Participate in weekly department meetings

Responsible for escalating customer complaints to Regulatory Affairs or responsible department

Creates estimates, obtains purchase orders, and verifies billing accuracy

Coordinates with sales and accounting to set up new customers and resolve contract/warranty concerns

Verify service reports for accounting department to process for customer invoicing

Follows the company’s Quality Policy, The Department’s Quality Objectives, and understands how the work performed impacts Quality and overall customer satisfaction