Western Governors University · 7 hours ago
Student Support Assistant
United States
Full-time
Remote
Entry Level
$17.35/hr - $25.19/hr
1+ years expWestern Governors University is committed to expanding access to higher education through innovative online programs. They are seeking a Student Support Assistant responsible for providing essential support services to students and staff, ensuring high levels of satisfaction and effective communication.
Higher Education
Responsibilities
Assists both students and staff in building essential Student Support Services skills. Tailors training and support to address specific operational needs, ensuring foundational skills are established and maintained
Handles both inbound and outbound calls with professionalism, aiming to effectively address and resolve student inquiries to enhance the student experience
Conducts detailed initial assessments of student issues, utilizing comprehensive knowledge of platforms and support systems to achieve a high standard of service and, whenever possible, resolve concerns in a single interaction
Works collaboratively with internal teams to deliver a cohesive and effective support experience. Coordinates and, when necessary, escalates cases to the appropriate departments to ensure the highest levels of student satisfaction
Monitors for potential service lapses that could affect students and takes proactive steps to address and resolve these issues, reinforcing a seamless support experience
Upholds all company and departmental policies with a strong focus on attendance, punctuality, performance benchmarks, and maintaining the confidentiality of sensitive student and staff information
Complies with departmental standards for documentation, ensuring that all processes, procedures, and student communications are accurately recorded and maintained in a timely manner
Performs other job-related duties as assigned
Qualification
Required
Ability to learn and navigate different technological platforms
Proficient use and operation of personal computers and associated standard software, including Microsoft Office Suite
Ability to keep a professional attitude with staff and students
Able to accept and implement feedback from QA Coaching and in Supervisor one on one settings
Ability to work in a dynamic and flexible environment
Strong analytical skills balanced with effective communication and excellent customer service skills
Strong verbal and written communication skills
Accomplish tasks by following a defined standard or set of procedures to achieve day to day objectives
Ability to stay current with updates in a rapidly changing environment
Willingness to learn and grow
High School diploma or equivalent
1 or more years of related experience
Preferred
Some college experience
1 or more years of customer services or contact center experience
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
H1B Sponsorship
Western Governors University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (12)
2022 (30)
2021 (17)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
2025-12-02
2025-10-29
Long Beach City College
2025-10-03
Company data provided by crunchbase