Strategic Staffing Solutions · 1 day ago
Technical Business Analyst
Detroit, MI
Contract
Hybrid
Mid Level
3+ years expStrategic Staffing Solutions (S3) is seeking a Technical Business Analyst who will act as a strategic liaison between business stakeholders and technical teams. The role involves gathering, analyzing, and translating business requirements into actionable deliverables while supporting system enhancements and process improvements.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Requirements Gathering & Analysis
Conduct workshops, interviews, and process mapping sessions to capture business needs
Document functional and non-functional requirements with clarity and precision
Translate business objectives into user stories and acceptance criteria
Solution Design & Collaboration
Work closely with developers, architects, and system engineers to validate technical feasibility
Ensure alignment of solutions with ITIL processes and enterprise service management standards
Participate in sprint planning, backlog grooming, and UAT coordination
Process Improvement & Documentation
Identify gaps and recommend process optimizations
Maintain comprehensive documentation, including process flows, requirements, and release notes
Support change management and training initiatives for new features
Testing & Quality Assurance
Develop test cases and plans to validate requirements
Ensure traceability of requirements throughout the project lifecycle
Strategic Project Support
Provide BA support and guidance to the ITS Identity Governance Project (FY26)
Develop a roadmap to migrate the heavily modified Demand Management Model to an alternative approach that enables more out-of-the-box (OOTB) functionality of the ServiceNow Demand Module while meeting the needs of the Demand Management Team
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, or related field
3–5 years of experience with IT Identity Governance systems and processes
3–5 years of experience with ServiceNow PPM, SPM, and Demand modules
Minimum 3+ years of experience as a Business Analyst, with 1–2 years in ServiceNow or ITSM environments
Strong understanding of ITIL processes and enterprise service management
Familiarity with ServiceNow modules (ITSM, CMDB, Change Management)
Proficiency in Agile/Scrum methodologies
Excellent communication, analytical, and documentation skills
Technical business analyst: 3 years (Required)
IT service management: 3 years (Required)
Location: Detroit, MI 48214 (Required)
Preferred
Experience with data analysis and reporting tools (e.g., Power BI)
Knowledge of integration points between IT systems
Ability to manage multiple priorities and work in a fast-paced environment
Benefits
Health insurance
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase