Diversified Systems.com ยท 10 hours ago
Product Specialist (AI Chatbot Developer)
Columbus, OH
Full-time
Hybrid
Mid, Senior Level
5+ years expDiversified Systems is a Technology Services corporation seeking an experienced Artificial Intelligence Engineer with expertise in developing intelligent chatbot solutions. The role involves building conversational interfaces, integrating AI technologies, and modernizing SharePoint applications to enhance customer experience and operational efficiency.
DatabaseInformation TechnologyProject Management
Responsibilities
Building conversational interfaces, integrating with natural language processing (NLP) or generative AI, effective prompt engineering, connecting chatbot systems to other software applications, supporting SharePoint On-Prem applications, and modernizing existing SharePoint On-Prem systems to M365 as needed
Designing and delivering data access through APIs and ensuring that these solutions are securely deployed. The goal is to create AI and M365 applications that are innovative and help to improve customer experience and worker efficiency. For AI Chatbots, this means creating a chatbot experience that is not only conversational but also natural, engaging, and intuitive
Developing and maintaining Microsoft and Google AI applications including but not limited to Conversational Agents and Generative AI solutions that interact with web services, APIs, and other software applications
Building new M365 solutions to replace existing On-Prem SharePoint applications
Designing and architecting AI/Gen AI chatbot solutions, including determining the necessary features, user flow, API development and integration with other systems
Developing and maintaining Generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions
Implementing and tuning NLP techniques to improve chatbot's understanding and response accuracy
Training and deploying AI models
Creating and utilizing Dashboards to monitor chatbot performance
Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the chatbot context
Designing conversational flows that provide a seamless and intuitive user experience. Strong focus on making the chatbot interactions as human-like and engaging as possible
Analyzing chatbot interaction data to identify patterns, trends, and areas for improvement. Preparing reports on chatbot performance metrics
Identifying and resolving issues related to chatbot performance, including debugging and updating the system as necessary
Ensuring the chatbot complies with data privacy laws and maintaining high standards of security, especially when handling sensitive user data
Working effectively with cross-functional teams, including business analysts, UX designers, and project managers. Good communication skills are essential
Collaborating effectively with AI Center of Excellence (CoE) sub-committee team members to incorporate established standards, adhere to CoE procedures, and ensure that solutions align with target architectures and technology roadmaps
Planning, initiating, and leading proof-of-concept (POC) efforts to evaluate emerging technologies
Technical writing using Word, PowerPoint, Visio, and SharePoint
Writing effective Gen AI Prompts to ensure proper Gen AI output that meets the business need and aligns with State of Ohio and JFS Gen AI standards
Creating Copilot plugins or custom copilots/agents using Copilot Studio
Automating workflows with Power Automate and integrating AI-driven logic
Building AI applications that retrieve and act on SharePoint, Teams, or Outlook data
Integrating AI applications with Microsoft Graph and enterprise data sources
Building proof-of-concept chatbots and agents that demonstrate business value
Collaborating with governance teams to align with compliance measures
Qualification
Required
Extensive knowledge of developing AI applications using Microsoft's Bot Framework and Microsoft Copilot Studio
Familiarity with Azure services like Azure Bot Service, Azure AI Search, Azure AI Language Service, Azure Open AI, Graph API, Semantic Kernel, and Microsoft Copilot is very important
Ability to integrate chatbots with various Microsoft services such as Outlook, SharePoint, Teams, etc., and third-party APIs to enhance functionality
Knowledge and experience with engineering effective Gen AI prompts, fine-tuning models, and implementing Retrieval Augmented Generation (RAG) approaches for Gen AI applications
Ability to develop and maintain existing AI Virtual Assistant using Google CCAI Services, create and utilize Looker Dashboards for performance monitoring of implemented chatbots is needed
Ability to develop and maintain Generative AI solutions using AWS Services ecosystem
Strong programming skills in languages such as C#, .NET, JavaScript, and Python. Experience in developing, testing, and deploying chatbot applications
Knowledge and experience with M365 solutions (SharePoint, Power Apps, Power Automate, Power BI, etc.)
Ability to support SharePoint 2016 On-Prem applications
Ability to modernize SharePoint 2016 On-Prem applications to M365 technologies
Ability to facilitate and lead discussions with business SME's
Ability to create and present Chatbot proposals and communicate both business and technical concepts
Ability to lead and conduct emerging technology analysis and conduct proof of concept initiatives
Experience in training and deploying AI models
Experience in leading efforts to create technology solutions and architectures impacting critical areas of the business
Ability to establish and maintain a high-level of customer trust and confidence
Ability to think critically and solve problems
Strong consultative skills at a cross-functional level
Bachelor's degree in Computer Science, Information systems or related discipline, or equivalent and extensive related project experience; Master's degree preferred
5 years of experience in IT, with 2 years SharePoint experience, five years .NET Developer experience
3 years' AI Developer experience using Microsoft Bot Framework or Google CCAI platforms
1+ year of experience with Power Platform Solution development
5 years of hands-on design and implementation experience in IT, with knowledge in a minimum of two of the following technical disciplines: Application development, Network design, Middleware, Servers and storage, Database management, Operations
Benefits
Flexible and competitive compensation benefit packages
Company
Diversified Systems.com
(DSI) was established to provide quality IT consulting services to state and federal government agencies and commercial businesses looking to increase market share, improve profits, and increase productivity while reducing costs and turnaround time.
51-200 employees
H1B Sponsorship
Diversified Systems.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Archie Williamson
Founder and Senior Managing Director
Nathan Paige, MBA, ITIL
Managing Partner & EVP
Company data provided by crunchbase