MyEyeDr. · 6 hours ago
Sr. Manager, Shared Services
Raleigh, NC
Full-time
Hybrid
Senior Level
7+ years expMyEyeDr. is a high-growth, premier healthcare company focused on delivering exceptional patient care. The Senior Manager, Shared Services is responsible for overseeing HR support operations and ensuring compliance and service quality across the organization.
Responsibilities
Provides leadership and oversight for daily HR Shared Services operations, ensuring consistent, high-quality service across associate inquiries, onboarding and offboarding, employment verifications, and HR data transactions
Owns Shared Services processes end to end, ensuring alignment with federal, state, and local compliance requirements, including wage and hour, I-9/E-Verify, recordkeeping, and internal policy standards
Establishes, maintains, and evolves clear standard operating procedures (SOPs) that drive operational excellence, consistency, and compliance at scale
Partners closely with Legal, HRIS, and Compliance to interpret regulatory changes and operationalize updates in a timely and effective manner
Leads continuous improvement efforts, identifying opportunities to streamline processes, reduce complexity, and enhance the overall associate experience
Oversees HR data governance and integrity, ensuring accurate employee records, strong audit controls, and alignment with system standards
Collaborates with Payroll and Finance to ensure accurate, timely processing of employee changes and compliance-related transactions
Serves as the senior escalation point for complex or sensitive associate matters, driving thoughtful, compliant, and timely resolution
Contributes to and supports cross-functional initiatives, including system enhancements, policy updates, acquisitions, and integrations
Develops and delivers training, documentation, and communications that enable managers and associates to effectively navigate Shared Services processes and compliance expectations
Monitors service performance and key metrics, identifying trends and implementing targeted improvements to strengthen service delivery
Ensures Shared Services operations consistently reflect MyEyeDr.’s mission, values, and commitment to a positive associate experience
Leads special projects and strategic initiatives as assigned
Qualification
Required
7+ years of progressive HR operations or shared services experience, including multi-state compliance and service delivery, with the ability to translate requirements into practical, day-to-day workflows
3+ years of people leadership experience, with a strong focus on coaching, development, engagement, and performance management
Bachelor's degree in Human Resources, Business Administration, or a related field required
Demonstrated expertise in employment law, I-9/E-Verify, wage and hour, and recordkeeping requirements within high-growth, multi-location, or multi-state environments
Hands-on, advanced user of HR technology platforms (e.g., Ceridian Dayforce or Workday) with strong proficiency in Microsoft Excel and PowerPoint
Strong communicator and relationship-builder who establishes trust across all levels and partners effectively with cross-functional teams
Analytical, detail-oriented problem solver with a focus on root-cause analysis, continuous improvement, and scalable operational solutions
Ability to manage multiple priorities and maintain accuracy and discretion in a fast-paced, evolving environment
Preferred
Advanced degree preferred
PHR, SPHR, SHRM-CP/SCP, and/or certifications in compliance, HR operations, or process improvement (e.g., Lean, Six Sigma) preferred
Benefits
Career Development and Training Opportunities
Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
Participate in our Vision coverage and associate discounts on our products
Participate in our 401(k) with competitive company match
Accrue PTO and paid holidays from day one
Company
MyEyeDr.
MyEyeDr. empowers our patients to live their best lives by providing comprehensive eye care and an expansive selection of eye wear solutions.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dianne Hooks
Statesboro General Manager, Licensed Dispensing Optician, CEO Ambassador Circle.
Mary Davis
General Manager, CEO Ambassador
Recent News
Help Net Security
2025-08-19
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