LanceSoft, Inc. · 6 hours ago
IT Help Desk
Louisville-Jefferson, KY
Full-time, Contract
Hybrid
Entry Level
$20/hr - $21/hr
1+ years expLanceSoft, Inc. is seeking an IT Help Desk professional to provide Level 1 technical support for inbound events related to over 4000 Pizza Hut stores. The role involves handling inbound calls and chats, diagnosing issues, and ensuring excellent customer service while maintaining a basic understanding of supported hardware and software.
Information Technology
Responsibilities
Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Assist with Alerts and Self- Service Incidents
Follow up on unresolved incidents
Qualification
Required
Candidates must be local to Louisville
Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts)
Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ Pizza Hut stores
Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Assist with Alerts and Self-Service Incidents
Follow up on unresolved incidents
Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks
Work is typically reviewed in detail at frequent intervals for accuracy
Ability to type 30 words per minute
Preferred
Some College preferred or equivalent experience
Preferred A+, CCNA, or Net + Certifications
Preferred customer service experience (1-2 years)
Flexible work schedule
Beginner organization skills
Beginner oral and written communication skills
Beginner problem solving ability
Beginner understanding of computer concepts (PC fundamentals, Operating systems)
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase