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SpaceX · 21 hours ago

Sr. Manager, Customer Success (Starlink)

Bastrop, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

SpaceX is a pioneering aerospace manufacturer and space transportation company. The Sr. Manager, Customer Success (Starlink) will oversee the post-purchase experience for Starlink customers, leading a team to enhance customer journeys by optimizing operations and collaborating with various stakeholders.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Manage a team of operations engineers to identify and eliminate defects in the customer experience. Manage their development and career progression

Analyze complex problems involving multiple stakeholders, driving toward optimal solutions that benefit customers, reduce costs, and eliminate the need to contact customer support

Leverage operational data and customer anecdotes to identify trends and opportunities in the customer experience to steer engineering roadmaps and executive decisions

Collaborate with cross-functional Starlink teams (Software Engineering, Network Reliability, Growth, Production, Market Access, Communications, Shipping, and more) to develop and execute short to midrange plans for enhancing the customer experience

Fix, delete, automate, or create new processes for addressing structural and emerging issues

Develop, track, and analyze key performance indicators to measure the health of each portion of the customer journey

Work alongside Automation and Software Engineers to develop technical and process-based solutions for improving the customer experience

Qualification

Process EngineeringData AnalysisCustomer SuccessTechnical Program ManagementProject Management CertificationPythonSQLStatistics ProficiencyCommunicationLeadership Experience

Required

Bachelor's degree in mathematics, data science, physics, or an engineering discipline

4+ years of experience in one or more of the following: Product Management, Technical Program Management, Software/Automation Engineering, Process Engineering

2+ years of experience in a leadership role with direct reports

Must be available to work extended hours and weekends as needed

Willingness to travel to customer sites, other SpaceX locations, and events as needed

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State