Customer Service Manager -Stockton, CA Branch jobs in United States
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Oak Valley Community Bank ยท 21 hours ago

Customer Service Manager -Stockton, CA Branch

positionStockton, Stockton, CA, US
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$60K/yr - $95K/yr
date1+ years exp

Oak Valley Community Bank is seeking a dynamic Customer Service Manager to help build a strong, service-driven team in their Stockton, CA branch. The role involves leading daily operations, supporting the Branch Manager, and fostering a customer-focused environment while driving sales and promoting a positive team culture.

BankingCommunitiesFinancial Services

Responsibilities

Lead and motivate a team to deliver outstanding customer service
Support daily branch operations including compliance, security, and lending
Promote a sale and service culture through coaching and development
Assist customers with banking needs, including loan applications and product education
Ensure the branch is organized, efficient, and compliant with bank policies
Act as the acting Branch Manager when needed
Encourage professional growth and provide mentorship to team members
Engage in business development and cross-selling opportunities
Maintain open communication and a positive, solutions-oriented mindset

Qualification

Banking operations experienceBanking regulationsTeam leadershipLending activitiesMicrosoft Office proficiencyAnalytical skillsHR policiesCommunication skillsOrganizational skillsTime management skillsProblem-solving skills

Required

1+ years of experience in banking operations, sales, or customer service
Experience supervising or leading small teams
Strong knowledge of banking regulations, products, and services
Comfortable with lending activities and cross-selling
Excellent communication, organizational, and time management skills
Basic understanding of HR policies and labor laws
Proficient in Microsoft Office and banking software systems
Strong problem-solving and analytical skills

Benefits

Eligibility for quarterly incentives
Annual performance-based salary increases
Comprehensive benefits package
Medical
Dental
Vision
Retirement savings with employer match
Paid time off
Other voluntary benefits

Company

Oak Valley Community Bank

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Oak Valley Community Bank was founded in 1990 by a group of businessmen with a vision to make local banking available to its community.
dateFounded in 1990
location
Oakdale, California, USA
people-size201-500 employees
web-link
https://www.ovcb.com/

Funding

Current Stage
Growth Stage

Leadership Team

D
Dan Greene
VP Branch Manager
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J
John Capri
VP Branch Manager
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Recent News

GlobeNewswire
Oak Valley Community Bank Welcomes Dan Greene as Vice President, Branch Manager of Tracy Branch
2025-12-08
Oak Valley Community Bank
Oak Valley Community Bank Receives Approval to Award City Ministry Network a $150,000 Grant Supporting Workforce Development
2025-11-05
Oak Valley Community Bank
Oak Valley Bancorp Reports 3rd Quarter Results
2025-10-23
Company data provided by crunchbase