Ironwave Hospitality · 5 days ago
Director of Operations
Kingston, NY
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expIronwave Hospitality is seeking a hands-on, service-driven Director of Operations to support the General Manager at Hotel Kinsley. This role involves overseeing daily operations and leading various teams to ensure exceptional guest experiences that reflect the hotel's character and brand.
Hospitality
Hiring Manager
Jenna Figueroa
Responsibilities
Support the General Manager in the daily oversight of all hotel operations
Lead and mentor teams across Front Desk, Food & Beverage, Housekeeping, and Events
Maintain a strong presence on the floor, ensuring seamless execution and guest satisfaction
Ensure compliance with hotel policies, health and safety regulations, and brand standards
Serve as Manager on Duty as needed
Uphold a warm, personalized boutique service culture across all departments
Ensure guest touchpoints—from arrival to dining to in-room—reflect the hotel’s style and brand story
Handle guest issues promptly and professionally to drive positive reviews and repeat business
Oversee front-of-house restaurant service, room service, and on-site events
Support inventory management, staff training, and service consistency
Ensure compliance with liquor, food safety, and health department regulations
Oversee the development and implementation of F&B strategies
Ensure guest rooms and public areas meet cleanliness and presentation standards
Coordinate schedules, daily assignments, and housekeeping priorities based on occupancy
Support front desk operations including reservations, concierge needs, and guest communications
Monitor occupancy trends, rate opportunities, and F&B performance to support revenue strategies
Partner with the GM to manage labor planning, forecasting, and operational costs
Qualification
Required
2–3 years of hotel management experience, ideally in boutique or lifestyle properties
Strong leadership, communication, and organizational skills
Knowledge of hotel operations including F&B, rooms, and service standards
Proficiency with hotel systems (PMS, POS, reservation platforms)
Flexible schedule and ability to lead by example in a hands-on environment
Ability to lift up to 30 lbs
Benefits
401(k)
Health insurance
Paid time off
Company
Ironwave Hospitality
Founded in 2016 by Principals Jens von Gierke of Wave Hospitality Advisors and Michael Barry of Ironstate Development, Ironwave Hospitality, LLC’s mission is to enrich the lives of our guests, our employees and owners.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase