Reciprocity Industries LLC ยท 19 hours ago
Client Support Specialist
Billings,MT,US
Full-time
Onsite
New Grad, Entry LevelReciprocity Industries LLC is seeking Client Support Specialists in their Billings, Montana office. The Client Support Specialist plays a vital role in delivering compassionate service while supporting the Intake and Litigation departments, handling client inquiries, conducting interviews, and guiding clients through legal processes.
AdvertisingMarketingSEOWeb Development
Responsibilities
Respond to incoming calls and messages, ensuring clients feel heard, respected, and supported
Conduct interviews and complete intake forms to gather and verify client information
Determine client eligibility based on established criteria
Clearly explain legal processes and resources
Facilitate timely completion of contracts and forms, including obtaining required signatures
Provide ongoing reassurance to clients to maintain trust and satisfaction
Follow up to ensure all documentation and required steps are accurately completed
Maintain adherence to company standards and intake procedures for consistent service quality
Identify and suggest improvements to enhance client experience and operational efficiency
Collaborate with intake or litigation support team and management to achieve performance goals
Participate in regular training sessions to stay informed on campaigns and procedures
Perform other tasks as required by management, ensuring a flexible approach to various needs
Qualification
Required
Must be at least 18 years of age or older
Working knowledge of Microsoft Office Suite, Adobe, and other similar software
Must be able to read, comprehend, and follow written and verbal instructions
Demonstrates strong customer service, interpersonal, and verbal communication skills to effectively engage diverse clients, explain processes, and gather accurate information with empathy and cultural sensitivity
Maintains strict confidentiality, exercises sound judgment in assessing eligibility, and handles sensitive information with professionalism and discretion
Works both independently and as part of a team to achieve goals, support process improvements, and communicate effectively in group settings
Delivers high-quality, accurate documentation by following established procedures and organizational standards with attention to detail and follow-through
Stays flexible and proactive when responding to shifting priorities, managing multiple tasks, and anticipating departmental needs
Produces clear, well-edited written materials for documentation and internal communication, adapting messaging as needed
Embraces continuous learning and development, quickly adapting to new tools, procedures, and campaign requirements
Takes ownership of work, learns from feedback, and makes informed decisions using available information
Prolonged periods of sitting
Perform repetitive tasks such as typing and clicking
Must be able to lift and move light items up to 20 pounds at times
Must be able to bend, reach, push, pull, lift, and sit
Benefits
Medical, dental, and vision.
Voluntary life, accident, critical illness, hospital indemnity, and short-term disability.
Vacation, sick and floating holidays.
Employee assistance program.
Paid parental leave.
401(k) retirement plan.
Company
Reciprocity Industries LLC
Reciprocity Industries is a technology company with specialist expertise in legal intake, advertising and call center services.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageRecent News
Reciprocity Trusts Society
2025-06-21
Company data provided by crunchbase