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Ventra Health · 6 days ago

Manager, Client Success

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Ventra Health is a leading business solutions provider focused on Revenue Cycle Management for facility-based physicians. The Manager, Client Success acts as a liaison between Ventra Health and clients, managing accounts to maximize collections and resolve issues through effective communication and collaboration with various stakeholders.

AdviceBillingHealth CareService Industry

Responsibilities

Conducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client success standards)

Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clients

Facilitate external and internal meetings as required, including compiling, and taking minutes maintains other Client Success required documentation (Project Action Item Log, etc.)

Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed

Prepares and/or reviews reports and ad-hocs for internal and external purposes

Analyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concerns

Makes recommendations following appropriate channels for process improvement based on data review

When Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance)

Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients’ billing/management services agreement

Manages and/or monitors clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization

Assists with new client implementation

Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable

Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence

Performs special projects and other duties as assigned

Qualification

Revenue Cycle ManagementClient relationship managementLeadership skillsMedical billing knowledgeData analysisPresentation skillsCustomer service skillsCommunication skillsProblem-solving skillsTime managementOrganizational skillsInterpersonal skills