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American Express · 1 week ago

Manager - Technical Project Management - Enterprise Communications & MarTech

Sunrise, Florida, United States

Full-time

Hybrid

Mid, Senior Level

$123K/yr - $215K/yr

American Express is a company with a long history of innovation and a commitment to its customers and employees. They are seeking a Manager for Technical Project Management to oversee portfolio activities, ensure successful delivery of technology-focused projects, and lead Agile release trains while aligning with strategic objectives.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Manage day-to-day Portfolio activities such as resourcing, financial spend tracking, capacity planning, program health check, and data trending risk identification

Take ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio - gathering status updates and escalating delivery risks when needed

Drive design discussions and facilitate consensus on solution architecture decisions across all upstream engineering SMEs, Enterprise Architects and Raven SMEs

Manages the planning, coordination, and execution of technology-focused projects, ensuring alignment with strategic objectives and project goals

Leads Agile release trains, coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of project milestones

Leads Program Increment (PI) planning meetings with senior leadership, product management, and delivery teams to ensure strategic alignment and readiness

Mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions

Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies to ensure smooth Agile Release Train (ART) execution

Analyzes and interprets relevant portfolio, Release Train, and team-level metrics to provide strategic insights into delivery and execution

Facilitates Inspect & Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams

Oversees the process of maintaining project documentations including requirements, specifications, and progress reports ensuring they are updated in Project Management tools

Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies

Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance

Facilitates communication among stakeholders, including project sponsors, team of colleagues, and external partners, to ensure effective information flow

May or may not manage resource allocation, ensuring optimal utilization of resources across multiple projects and balancing workload among a team of colleagues

May or may not manage and lead a team of technology delivery colleagues, providing leadership, guidance, and coaching to support continuous learning, growth opportunities, inclusivity, and the development of best practices

May or may not recruit colleagues with relevant experience, and develops, rewards, and energizes an effective team

Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Qualification

Agile methodologiesProject managementJIRASAFe certificationTechnical documentationRisk managementTeam leadershipCross-functional coordination

Required

Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering), and/or comparable experience

Knowledge of Agile/SAFe/Lean methodologies

Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions

Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development

Experience in program delivery or project management, preferably within a technology-focused environment

Experience in leading project teams, with a track record of successful project delivery

Experience in managing multiple projects and coordinating cross-functional teams

Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms

Experience in writing technical documentation

Preferred

advanced degree preferred

Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus