Cynet Systems ยท 3 weeks ago
Desktop/Executive Support Technician
San Jose, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrCynet Systems is seeking a Desktop/Executive Support Technician to provide on-site technical support for various devices. The role involves troubleshooting hardware and software issues, managing user accounts, and supporting network connectivity.
EmploymentRecruitingStaffing Agency
Responsibilities
Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals
Troubleshoot and resolve hardware and software issues for Windows and macOS systems
Install, configure, and maintain operating systems and applications
Manage user accounts, permissions, and access in Active Directory and other systems
Support network connectivity issues (LAN/Wi-Fi)
Coordinate with remote teams for escalations and advanced troubleshooting
Maintain inventory of IT assets and ensure compliance with company policies
Document incidents and resolutions in ticketing systems
Support IT projects such as system upgrades, migrations, and rollouts
Qualification
Required
Strong knowledge of Windows OS (Windows 10/11) and macOS
Experience with Microsoft Office Suite and common business applications
Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP)
Ability to diagnose and resolve hardware issues (desktops, laptops, printers)
Knowledge of remote support tools and ticketing systems
Excellent communication and customer service skills
Ability to work independently and manage multiple tasks
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase