Redwood Outdoors · 1 week ago
National Retail and Showroom Manager
Kent, WA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $120K/yr
5+ years expRedwood Outdoors is a fast-growing e-commerce company specializing in luxury saunas and cold plunge products. The National Retail & Showroom Manager will be responsible for the strategy and execution of retail showroom operations nationwide, leading sales teams and ensuring a premium customer experience across all locations.
Consumer GoodsE-CommerceFurnitureHome and GardenManufacturingRetail
Hiring Manager
Naia Schow
Responsibilities
Lead, coach, and develop all showroom based Inside Sales Experts and retail staff nationwide
Establish clear performance expectations aligned with revenue, conversion, and customer satisfaction goals
Foster a consultative, customer-first sales culture that reflects Redwood Outdoors’ premium brand
Conduct regular 1:1s, performance reviews, and ongoing coaching
Own showroom sales performance, including revenue, conversion rates, and incentive effectiveness
Train showroom teams on how to sell our saunas and cold plunges
Partner with Sales Leadership to align showroom sales strategy with ecommerce and inside sales efforts
Analyze showroom sales data to identify trends, opportunities, and areas for improvement
Support the rollout of new products, pricing updates, and promotions within retail locations
Ensure a consistent, elevated customer experience across all showrooms
Set standards for in-person engagement, follow-up, and full-cycle customer ownership
Act as an escalation point for complex customer issues, ensuring timely and thoughtful resolution
Champion a seamless omnichannel experience between showroom, phone, chat, and email interactions
Oversee showroom operations including staffing models, scheduling, opening/closing procedures, and compliance
Partner with Operations and Warehouse teams to ensure smooth order fulfillment and delivery coordination
Ensure showrooms are consistently organized, visually compelling, and aligned with brand standards
Support inventory processes, merchandising standards, and retail operational best practices
Lead hiring efforts for showroom and retail sales roles as expansion continues
Develop and maintain training programs for Inside Sales Experts, including product knowledge, consultative selling, and systems training
Ensure new hires are onboarded efficiently and set up for long-term success
Collaborate closely with Sales, Marketing, Operations, and People & Culture teams
Provide feedback from showroom teams to inform product improvements, customer insights, and marketing strategies
Support company-wide initiatives, pilots, and process improvements related to retail growth
Qualification
Required
5+ years of retail or showroom leadership experience, preferably in luxury, wellness, fitness, or premium consumer products
3+ years managing multi-location retail or showroom teams
Willingness to travel to showroom locations as needed
Strong understanding of consultative sales models and full-cycle customer ownership
Proven ability to coach, motivate, and scale high-performing sales teams
Experience integrating retail operations with e-commerce or inside sales environments
Excellent communication, leadership, and organizational skills
Comfort using CRM systems, sales tools, and operational software
Benefits
Comprehensive health benefits package including Regence medical, Delta Dental, VSP vision, life insurance coverage, and long-term disability - multiple plan options including fully paid plans by Redwood Outdoors-•Medical starts within 30 days of start date!
401k with Company Match after 6 months of employment
$400 towards Learning and Development
FREE Sauna or Cold Plunge after 12 months of employment + 50% all accessories
$150 Desk stipend for upgrading your basic workstation
Fully stocked snacks
Paid time off, including vacation days, sick days, and all federal holidays
Company sponsored recreational clubs – Golf, Sauna, Outdoors and Fitness!
A dynamic and supportive work culture focused on teamwork and success
Company
Redwood Outdoors
Redwood Outdoors sells outdoor and indoor saunas, including barrel, cube, and panorama models sized for 2–8 people.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase