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Title Nine · 4 days ago

DIRECTOR, OPERATIONS & LOGISTICS

Richmond, CA, US

Full-time

Onsite

Director/Executive

$150K/yr - $170K/yr

10+ years exp

Title Nine is a woman-run and owned company that inspires women to take risks and seek adventures. They are looking for a Director, Operations and Logistics who will be responsible for improving operational efficiencies in their Distribution Center and overseeing the Customer Support Team, focusing on operational excellence and inventory integrity.

ApparelConsumer GoodsE-CommerceFashionLeisureLifestyleRetail

Responsibilities

Establish and execute the strategic direction for Title Nine’s distribution, warehousing and logistics functions, ensuring efficient and effective processes

Collaborate with Title Nine’s leadership team to provide expertise and guidance on supply chain activities

Drive operational efficiency in the DC by optimizing labor planning, warehouse organization and inbound and outbound logistics

Ensure departmental goals, budgets and project plans are inline with company goals and objectives, with heavy emphasis on reducing cost per shipment and improving order cycle time

Partner with other departments (e.g. Marketing, IT, Inventory Planning, Finance) to deliver operations resulting in a best in class experience for our customers

Leverage systems (WMS/ERP), processes, documentation and metrics to lead, empower, mentor and coach the DC and Customer Support leadership through day-to-day activities

Track, record and analyze daily / weekly / monthly key performance metrics vs plan. Adjust operations as necessary to ensure that the Operations function contributes to achieving company goals

Own vendor relationships and negotiate key contracts related to Fulfillment (ie. warehouse supplies), Logistics (ie. small parcel carriers) and Customer Service (CX Platform)

Oversee all domestic inbound transportation, outbound parcel/LTL shipping and returns freight, including developing routing, packaging and ship method strategies that balance cost and customer satisfaction

Own and analyze total freight spend; identify drivers of cost increases and recommend corrective actions

Design and implement an inventory control strategy (including cycle counting programs) that reduces discrepancies, improves accuracy and strengthens operational efficiency

Partner with the IT department to troubleshoot operational issues and drive technology enhancements, automation opportunities, and system improvements that increase scalability and efficiency

Provide high level oversight to the Customer Service function, ensuring the team has the necessary resources and support top level customer experience

Perform additional related duties as assigned

Qualification

Logistics ManagementWarehouse Management SystemsERP SystemsInventory ControlAnalytical SkillsLeadership SkillsCustomer-Centric MindsetMultitaskingCollaborationProblem SolvingCommunication Skills

Required

10+ years of related experience, including 3+ years in leadership. Previous experience in a high volume warehouse, distribution center, or e-commerce fulfillment environment is required

Extensive knowledge of principles, procedures and best practices in logistics, distribution, warehousing, inventory control, returns processing

Ability to work at a 'hands on' level, problem solving and supporting the daily DC operations, while also bringing a strategic point of view for overall operational excellence and mid to longer term resource allocation and prioritization

Strong proficiency in Warehouse Management Systems (WMS) and ERP logic

A customer-centric mindset that understands how DC performance directly impacts the end user

Strong management and leadership skills with a track record of successfully developing high-potential employees in a warehouse setting

Excellent analytical and creative-problem solving skills, strong ability to work with data to drive insights and decisions

Ability to successfully navigate tough discussions, manage through ambiguity and hold stakeholders accountable

Highly collaborative and works with others in a manner that fosters a results-focused culture where people want to do their best. Equally comfortable working with executive leaders as you are working with line-level staff

Experience managing both exempt and non-exempt workforce management; experience with multi-lingual workplaces is a plus

Strong attention to detail with the ability to multitask and manage competing priorities

Proficiency with MS Office, Google Suite, ERP, and WMS platforms