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Sentinel Peak Resources · 9 hours ago

Technology Specialist

Bakersfield, CA

Full-time

Onsite

Entry, Mid Level

$26/hr - $36/hr

2+ years exp

Sentinel Peak Resources is seeking a Technology Specialist to provide quality first-level support to the IS client community. The role involves assisting users with software, hardware, and security issues, while also maintaining and installing equipment as needed.

EnergyOil and GasRenewable Energy

Responsibilities

Installs, maintains, tests, and trains advisors and staff in software

Receives users request, responds and diagnoses problem in person, over the phone and via chat

Supports users in setting up new hardware systems including workstations, printers and other mobile devices

Proactively reports incidents outside of Agency capabilities to home office IT, and ensure that all incidents are handled in a timely manner

Regularly communicates progress towards departmental goals

Distributes and informs users about new procedures, policies and technologies established to help them be in accordance with compliance as well as using the tools to the maximum potential to help them in their business

Produces reports specific to Help Desk request, such as the user calls by date, response times, status of calls (resolved, unresolved) and others as required

Performs all other duties as assigned

Qualification

Microsoft OfficeHelp Desk SupportTechnical TrainingCustomer ServiceMulti-taskingOral CommunicationWritten CommunicationTeam CollaborationOrganizational Skills

Required

A minimum of 2 years' experience as a Technology Specialist/Help Desk and be proficient using the Microsoft Office software products, specifically Microsoft Word and Microsoft Excel

Ability to be highly organized and display excellent oral and written communications skills

Effective communication skills and must have excellent listening and customer service skills demonstrated by dealing courteously, logically and effectively with all clients requesting assistance

Ability to work as an integral part of a work team and get along and cooperate with co-workers

Ability to work in a fast-paced environment; process work rapidly, set priorities, work under pressure, effectively manage multiple tasks, and follow through with assigned tasks with limited supervision

Willingness to accept a work schedule with hourly demands that will vary as departmental workload fluctuates. Ability to work extra hours if needed to complete assignments

Visual and manual dexterity are extremely important for this position as is mobility to walk safely in oilfields, along proposed improvement corridors, to view potentially impacted areas, and overall safely traverse irregular terrain

Visual acuity to safely drive at night and in a variety of weather conditions is required

The job presents work hazards that are customary in upstream oil & gas production sites

Incumbent will be subject to performing sedentary to light work, exerting up to 25 pounds of force occasionally, or constantly lift, carry, push, pull or otherwise move objects, reach overhead for items, stoop, bend, and twist while working

Other physical activities include ability to utilize fingers to feel and grasp objects or work devices as needed and manual dexterity in the use of the hands, seeing, talking, hearing, performing repetitive motions and standing for long periods of time

Incumbent must be able to drive a vehicle, usually a car or light truck, and get into and out of the vehicle on a regular basis

Requirements include walking on uneven ground and over or around obstacles or structures such as pipes or low rails and walls, and up and down stairs on a regular basis