Mindlance · 19 hours ago
Customer Support, Associate
Any city, TX
Full-time
Onsite
Entry Level
2+ years expMindlance is a company focused on improving healthcare systems. They are seeking a Customer Support Associate who will be responsible for answering inbound calls and providing excellent customer service to callers while ensuring compliance with quality guidelines and security procedures.
Human Resources
No H1B
U.S. Citizen Only
Responsibilities
Answer incoming phone lines
Follow guidelines dictated in quality program for each call
Ensure security procedure are met in every interaction
Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines
Ensure correct information is communicated in each interaction
Maintain call talk times while applying all file facts
Following details of required call scripts
Process incoming Level 1 docs
Maintain quality performance in processing
Ensure all processing and call goals are met
Performs other functions as assigned
Follow processing guidelines
Qualification
Required
High School Diploma or GED required
2+ years of call center experience
Must have at least 2 years consecutive with one employer
Demonstrate customer service skills is required
Able to function between two departments incoming calls
Ability to demonstrate customer service skills
Ability to use and decipher file details
Ability to use de-escalation techniques on calls
Ability to pay attention to detail while on calls or processing files
Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment
Ability to demonstrate good keyboard skills
Ability to maintain patient confidentiality
Ability to work independently, under pressure and within restricted timeframes
Ability to adapt and thrive in a changing environment
Ability to manage time effectively
Ability to demonstrate a strong knowledge of customer service principles and practices
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires manual dexterity to use computer, telephone and double monitors
May be required to work extended hours based on special business needs
They need to have US citizenship
Preferred
Additional education is preferred
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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