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American Express · 5 days ago

Director, Data Center Facilities Engineering and Operations

Phoenix, Arizona, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$144K/yr - $256K/yr

10+ years exp

American Express is a company with a long history of innovation and commitment to its customers and employees. They are seeking a Director to lead facilities engineering and operations teams for a new enterprise data center, ensuring effective performance and safety compliance while managing team development and operational budgets.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Lead a 24×365 data center team with responsibility for all aspects of facilities infrastructure, ensuring effective performance in all operations and maintenance activities

Recruit, hire, coach, and develop all facilities team colleagues

Establish Standard and Emergency operating procedures and training programs to ensure a strong safety culture and compliance with OSHA, NFPA, and company standards

Serve as the 24x7 escalation point for facilities-related incidents and emergencies, coordinating response and resolution

Implement and manage a comprehensive maintenance program including procedures, training, schedules, and third-party vendor engagements

Partner closely with the Data Center IT Operations team and develop and maintain strong relationships across the enterprise

Manage operating budgets and resource planning while supporting capital budgeting, forecasting, and infrastructure investment planning

Interface with utilities and local agencies as required

Qualification

Data center operationsFacilities managementProject managementChange managementMechanical systems expertiseElectrical systems expertiseLife-safety infrastructureInfluence skillsCommunication skillsCollaboration skillsPresentation skills

Required

10+ years of relevant experience with full accountability for managing data center facility operations

Experience leading teams of 10+ direct reports in a high-availability environment

Strength in change management and large-scale project management

Proven expertise as a technical subject matter expert across critical data center systems, including mechanical, electrical, controls, and life-safety infrastructure

Preferred

Familiarity with hyperscale data center facilities and network architectures

Experience managing multiple facilities in one region or campus

Active engagement with relevant industry organizations, certifications, events, and conferences

Exceptional business and communication skills—including analysis, collaboration, presentation, and influence—demonstrated within a corporate environment