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GuideWell Source · 2 days ago

Customer Service Representative - San Antonio, TX

San Antonio, TX, United States

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

0+ years exp

GuideWell Source is a healthcare third-party benefit administrator with over 30 years of experience. They are seeking a Customer Service Representative who will handle inbound customer calls from both providers and members, providing resolutions for questions about benefits, claims, and eligibility.

Health CareMedicalService Industry

Responsibilities

Successfully complete a 4+ week training program

Answer inbound calls from providers and members

Provide resolution for questions about benefits, claims and eligibility

Document notes of each call to ensure all information is saved

Ensure adherence of Customer Service metrics: • Average monthly After Call Work (AUX) time • Average monthly hold time • Average monthly staff time • Average monthly talk time • Average monthly quality

Handle call backs and escalations as necessary

Qualification

Inbound call center experienceHealth insurance knowledgeMicrosoft WordMicrosoft ExcelMicrosoft OutlookProfessional phone voiceVerbal communication skillsWritten communication skills