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Housecall Pro · 4 days ago

SaaS Onboarding Specialist

United States

Full-time

Remote

Entry, Mid Level

$23.99/hr - $28.21/hr

1+ years exp

Housecall Pro is dedicated to helping home service professionals streamline their operations and grow their businesses. The Onboarding Specialist will be responsible for managing customer relationships during the onboarding phase and ensuring the long-term success of enterprise accounts through effective communication and support.

AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware

Growth Opportunities

No H1B

Responsibilities

Own customer relationships during initial onboarding phase for new key accounts (i.e. account activation and transition, adoption and product utilization, relationship building, delivery of product and service value)

Handle long-term support requests for training and coaching for all key accounts (post onboarding)

Effectively communicate client information, trends, and feedback across teams (sales, marketing, engineering, and tech support)

Develop, prepare, and nurture our Pros for advocacy

Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience

Organize details, timelines, and action to drive efficiency

Improve our Pros opportunities by leveraging qualitative and quantitative analysis

Troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Qualification

Customer success experienceAI tools proficiencyRelationship buildingBilingual (English/Spanish)Cross-functional collaborationProblem solvingCommunication skillsAttention to detailTime managementOrganizational skills