Comcast · 2 hours ago
Director 2, Customer Service Strategy & Operations
Twin Cities Area
Full-time
Onsite
Director/Executive
$140K/yr - $262K/yr
10+ years expComcast is a Fortune 50 leader in media and technology, driving innovation to create exceptional entertainment and online experiences. The Director of Customer Service Strategy & Operations is responsible for overseeing operations in the Customer Service group, driving efficiencies and cost savings, and aligning organizational objectives with business strategy.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Directs and participates in planning activities related to the preparation of operating budgets and forecasts of operations
Partners with interdepartmental and field leaders to forecast, appraise and report operating results in terms of performance against plan
Tracks, analyzes and reports performance data on key departmental initiatives
Monitors the expense process; establishes budgets and constraints to assure expense goals are met
Develops service policies, programs and systems to support strategic direction
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree
10 Years + relevant work experience
Directs and participates in planning activities related to the preparation of operating budgets and forecasts of operations
Partners with interdepartmental and field leaders to forecast, appraise and report operating results in terms of performance against plan
Tracks, analyzes and reports performance data on key departmental initiatives
Monitors the expense process; establishes budgets and constraints to assure expense goals are met
Develops service policies, programs and systems to support strategic direction
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Preferred
Experience managing or supporting bulk communities, with a strong understanding of operational and strategic considerations in this area
Demonstrates strong executive presence and visibility, effectively representing the organization in high-level meetings and strategic discussions
Highly articulate communicator, able to convey complex ideas clearly and confidently to diverse audiences
Skilled in storytelling techniques to craft compelling narratives that inspire and influence stakeholders
Proven ability to influence and drive alignment across cross-functional teams and senior leadership
Exceptional interpersonal and presentation skills, with the ability to engage and persuade at all organizational levels
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
Fierce Network
2026-01-11
2026-01-07
2026-01-07
Company data provided by crunchbase