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First Call · 7 hours ago

Professional Services Engineer

Missoula, MT

Full-time

Hybrid

Entry, Mid, Senior Level

$34/hr - $39/hr

3+ years exp

First Call Computer Solutions is seeking a Professional Services Engineer to join their Professional Services team. This role is responsible for delivering and implementing IT solutions for customers, ensuring projects are completed on time, within scope, and with minimal rework while communicating effectively with clients and internal teams.

Cyber SecurityInformation Technology

Senior Management

Responsibilities

Deliver projects on time, within scope, and with minimal rework

Implement standardized, supportable solutions aligned with First Call best practices and SOPs

Communicate clearly with clients and internal teams throughout project execution

Reduce operational risk through proper planning, change management, and documentation

Create positive client experiences that drive long-term relationships and future opportunities

Leverage automation, AI tools, and implementation checklists to improve consistency and efficiency

Executing project plans and technical designs according to scope, standards, and client expectations

Anticipating and managing technical risk to ensure stable, supportable outcomes

Planning, organizing, and scheduling project work

Following approved designs, scopes, and implementation checklists

Managing change and escalating risks or scope concerns as needed

Coordinating with vendors and third parties during delivery

Documenting configurations and changes for support handoff and future reference

Qualification

Infrastructure implementationProject delivery experienceTechnical certificationsMicrosoft 365Cloud servicesVirtualizationClear client communicationOrganizationAccountabilityExplain technical conceptsCollaboration across teamsTime management

Required

Computer, networking, or related technical degree preferred. Equivalent professional experience accepted

Relevant technical certifications (Microsoft, Cisco, security, virtualization, cloud) a plus

Tier 1 – Entry-level to intermediate implementation experience; foundational technical knowledge required

Tier 2 – 3–5 years of infrastructure implementation and project delivery experience

Tier 3 – 5+ years of advanced engineering, complex implementations, and project leadership experience

MSP experience strongly preferred

Skills vary by tier and may include LAN/WAN, switching, wireless, firewalls, servers, virtualization, cloud services, Microsoft 365, backup and recovery, security solutions, and endpoint platforms

Ability to implement, test, and validate solutions according to standards is required

Planning and executing project tasks, managing dependencies, adhering to scope, performing change management, coordinating vendors, and completing accurate documentation and handoff

Clear client communication, collaboration across teams, time management, organization, accountability, and the ability to explain technical concepts to non-technical audiences