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Texans Credit Union · 10 hours ago

Consumer Loan Production Manager

Richardson,TX,US

Full-time

Onsite

Senior Level

5+ years exp

Texans Credit Union is seeking a Consumer Loan Production Manager to create and maintain a strong member-centric sales and service environment. This role involves leading and developing Loan Advisors while partnering with leadership to forecast and implement strategies that drive growth and improve member satisfaction.

AccountingBankingFinancial Services

Responsibilities

Embraces the core values of Texans CU including excellence, people, integrity, and collaboration

Lead and develop Loan Advisor team members by providing 1-on-1 coaching, conducting observations of their member engagements, and developing their personal skillsets

Utilize call recordings of member engagements to uncover strengths and opportunities withing the team’s performance and coach specifically to those findings with individual employees

Work directly with the Director of Member Success to assist in forecasting, and establish sales goals that directly align with corporate objectives

Review and track the effectiveness of coaching by identifying core metrics and key performance indicators (KPIs) and measuring performance accordingly

Create and maintain a strong member-centric sales and service environment

Generate motivating sales contests and implement effectively to drive results

Assist in the building of sales incentive plans that reward performance and that align with company objectives

Responsible for training, motivating, developing, counseling and disciplining of employees

Collaborate with key departments and relevant committees to drive additional retail sales, improve the member experience, and enhance the array of products and services offered

Work closely with lending department leadership so that both teams are working well together – maintaining a smooth and efficient application process from beginning to end

Maintain detailed working knowledge of the loan origination system and its functionality. Partner with lending leaders and appropriate analysts in I.T. to improve system flow and address issues

Ensure proper controls are in place and adhered to within the Loan Advisor Department

Provide oversight and direction to new hires during their OJT (on-the-job training period) with training/coaching, and during their first 90 days

Handle and resolve complex problems or member issues, take ownership and escalate when necessary

Assist in recommending, implementing and supervising the department budget

All other duties as assigned

Qualification

Sales leadershipFinancial institution operationsCoachingPerformance managementMember experience knowledgeEffective selling strategiesAnalytical skillsMicrosoft Office SuiteCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skills

Required

Demonstrate thorough knowledge of Texans' Member Experience and Success expectations

Ability to inspire and motivate others to achieve their best performance with a strong emphasis on member satisfaction

Strong communication, presentation and interpersonal skills

Strong understanding of effective selling strategies and objection handling

Proven communication and diplomacy skills to work cross-functionally to influence others, drive results/change, and implement new processes & procedures

Ability to affect positive behavior change and patterns

Ability to assess development needs

Ability to genuinely connect with others

Excellent organizational skills and attention to detail

Skilled at prioritizing tasks and managing time to meet deadlines

Strong commitment to achieving positive results

Acts with sound integrity and always protects confidentiality

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite or related software

Minimum of high-school diploma or equivalent

Minimum 5 years in a goal-oriented, sales environment

3 years in a management or supervisory role