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Alabama Power Company · 5 hours ago

IT Service Management Analyst

Atlanta, GA, United States

Full-time

Hybrid

Mid Level

3+ years exp

Alabama Power Company is a leading energy provider serving millions across the Southeast. The IT Service Management Analyst is responsible for developing and supporting enterprise-wide service management functions to improve customer satisfaction and operational efficiency.

Electrical DistributionEnergyLogisticsRetail

Comp. & Benefits

Responsibilities

Design and develop metrics and reports using data from Helix, and other data sources

Assist Service Management Analysts and technology partners in defining requirements for metrics and reports

Support and enhance existing metrics and reports

Support and enhance the Helix (SQL server) data mart

Act as a liaison to the Data and Analytics reporting team for support and requirements

Analyze data for trends, root cause, and performance issues

Validate data accuracy

Identify and troubleshoot data issues

Work with vendors as appropriate to resolve data issues or discuss requirements

Identify metrics and reports that will help improve TO processes

Track and report status of metrics and reporting projects

Qualification

Advanced T-SQLPowerBI proficiencyData Analysis Expressions (DAX)ITIL Foundation certificationPostgres skillsOracle skillsExcel data analysisRelational databases knowledgeAnalytical skillsTask organizationProblem solvingCommunicationRelationship building

Required

Minimum of 3 years of Information Technology experience

Advanced T-SQL, Postgres, and Oracle skills

Advanced proficiency in PowerBI or similar dashboarding tool and Data Analysis Expressions (DAX)

Advanced proficiency with Excel data analysis, pivot tables, slicers, charting, data analysis, VBA macros

Applied knowledge and skills for relational databases

Ability to quickly comprehend complex spreadsheets/data

Understanding of BMC Helix, or similar ITSM tool, incident/request, change, and knowledge data. Asset data a plus

Familiarity with Business Intelligence analytics tools and data marts

Data mining skills

Analytical and detail oriented

Problem solving expertise

Good communication and presentation skills to all audiences including senior management

Knowledge of company technology organization, business, and technical environments

Understanding of company technology infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance

Ability to build relationships and work comfortably with all levels of management

Effectively organizes tasks, manages multiple priorities, and able to meet tight deadlines

Demonstrate our values of safety first, unquestionable trust, superior performance, and total commitment and the ability to provide and accept feedback