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Bear Creek Homes · 19 hours ago

Executive Director of Operations

OKC Metro Area

Full-time

Onsite

Director/Executive

$85K/yr - $85K/yr

Bear Creek Homes is recognized for its innovative approach to home design, combining emerging trends with timeless craftsmanship. The Executive Director of Operations will serve as the operational leader and integrator of the business, ensuring smooth operations while enhancing client experience and managing information flow.

Real Estate

Responsibilities

Own day-to-day operational flow across client intake, design, pre-construction, permitting, and field release

Translate leadership priorities into clear plans, timelines, and execution

Anticipate operational issues and resolve them before they impact schedule, cost, or client experience

Manage executive calendars, meeting schedules, agendas, and follow-ups

Organize, prioritize, and manage professional correspondence and information flow

Ensure critical items are tracked, communicated, and completed

Serve as the primary operational point of contact for clients

Maintain consistent, proactive communication throughout the design and build process

Ensure client information is accurate, documented, and accessible

Design, implement, and maintain a centralized CRM system

Organize client data, project status, communication history, and milestones

Build repeatable, scalable systems that reduce friction and reliance on institutional knowledge

Own systems for new project starts

Ensure all contracts, approvals, selections, documentation, and permits are complete before projects enter the field

Track and manage permitting processes and timelines

Act as the connective 'glue' between client information, designer input, and builder execution

Ensure clarity, alignment, and accountability across all parties

Reduce rework and miscommunication

Coordinate advertising and marketing initiatives

Oversee website content accuracy, organization, and brand alignment

Ensure consistency across client-facing materials

Qualification

Operational leadershipSystems thinkingCRM experienceProject coordinationConstruction experienceClient coordinationWritten communicationVerbal communicationAttention to detail