Project Coordinator jobs in United States
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ICONMA ยท 13 hours ago

Project Coordinator

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$32.26/hr - $33.83/hr
date3+ years exp

ICONMA is a confidential company seeking a Project Coordinator for their Health Insurance client. The role involves overseeing an outbound call campaign, coordinating between various teams, and ensuring performance reporting and training coordination.

Staffing & Recruiting
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H1B Sponsor Likelynote

Responsibilities

Resource responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services team and vendor teams. Duties include:
Provisioning access to support the outbound call program
Serving as a liaison between SHS, vendor and SO teams
Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings
Provide weekly performance reporting
Ensure roster and schedules are aligned with expectations
Coordinate training
Call listening for accuracy and soft skills, making recommendations based on observations
Work with business partner manager on coaching opportunities and alignment
Monitor performance and request corrective action as appropriate

Qualification

Call center experienceProject ManagementLeadership experienceAnalytical skillsProject management toolsHealth care experienceProficient in PC applicationsDevelop policiesTrain othersOrganizational skillsProblem solving skillsVerbal communication skillsWritten communication skillsWork independentlyWork in a team

Required

Project Management
Call center experience
Leadership and analytical experience with data / operations
Excellent analytical, organizational, problem solving, verbal and written communication skills
Knowledge of project management tools and methodologies
Ability to work independently, within a team environment and with multiple priorities
Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word)
Ability to work closely with the technical support team in understanding and resolving systems issues
Ability to develop, implement, and monitor policies, procedures, and customer service alerts
Support vendor in achieving performance management, KPIs and SLAs
Onboard and train vendor leaders or vendor trainer, as needed
Health care experience
Three or more years experience in related field
Bachelors degree in related field required

Benefits

Health Benefits
Referral Program

Company

ICONMA

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ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
dateFounded in 2000
location
Troy, MI, US
people-size1001-5000 employees
web-link
http://www.iconma.com

H1B Sponsorship

ICONMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)

Funding

Current Stage
Late Stage

Leadership Team

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Claudine George
Founder and CEO of ICONMA, LLC
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Company data provided by crunchbase