Contact Center Associate I (Remote Position) jobs in United States
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TicketNetwork · 15 hours ago

Contact Center Associate I (Remote Position)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

TicketNetwork has served the ticketing and event industry since 2002, providing cutting edge e-commerce technology and expertise. They are seeking a Contact Center Associate I to field inbound support calls and emails, troubleshoot client ticket requests, and coordinate delivery updates.

ConcertsE-CommerceSportsTheatre
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H1B Sponsor Likelynote

Responsibilities

Fielding inbound support calls and emails, with the intent of resolving all first level support
Contacting supply teams via telephone to discuss and confirm delivery details, and updates
Relaying delivery information to clients
Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
Fields inbound support calls for partner sites
Troubleshooting and answering general questions related to client ticket requests
Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
Coordinates delivery updates with clients
Communicates with other internal departments as necessary
Other tasks as assigned by management

Qualification

Customer service experienceCall center experienceCommunication skillsProblem-solving skillsTeam collaboration

Required

At least one year of experience working in a high volume call center job
At least one year of experience in a professional customer service position
Candidates must have a home office setup to be able to work remotely
At least one weekend day (Saturday or Sunday) required

Company

TicketNetwork

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TicketNetwork is a provider of ticketing services for sports, concerts, theater etc.
dateFounded in 2002
location
South Windsor, Connecticut, USA
people-size501-1000 employees
web-link
http://www.ticketnetwork.com

H1B Sponsorship

TicketNetwork has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (2)
2020 (7)

Funding

Current Stage
Late Stage

Leadership Team

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Don Vaccaro
CEO
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J
John Scotto
CFO

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Company data provided by crunchbase